Terry Ravenscroft is back, putting pen to paper once more, and this time he's taking on the major food and drink corporations. No one is safe as Terry targets companies from Kellogg's and Ryvita to Mars, Heinz and Cadbury with his irritating epistles. Terry tackles everything from quality and pricing to taste and advertising campaigns, quizzing companies like Ferrero about why it's impossible to 'feel the nuts' in Nutella spread 'despite going through it with a fine tooth comb'.Combining the author's trademark humor with a sly nod at the megalomania of global corporations, "Dear Customer Services" is a letters book with a difference, giving everyone who's ever had a reason to dislike the big companies a big laugh at their expense!