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Brilliant Communication Skills: What the Best Communicators Know, Do and Say (Brilliant Business)
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Learn and practice the powerful skills of good communication to get the very best from relationships both at work and home. Clever tips, techniques, practical pointers and real life examples will help you boost and polish your communication skills as you learn the best ways to say what you mean to get what you want.
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Stephen R. Covey
Title: Brilliant Communication Skills
ISBN 10: 0273761749
Series Title: Brilliant Business
ISBN 13: 9780273761747
Sub Title Of Text: What the Best Communicators Know, Do and Say
Publisher: Pearson Education Limited
Publication Date: 06/12/2011
Part 1 Chapter 1 What is communication? Knowing your communication style Chapter 2 Confident communication Chapter 3 Active listening and skilful questioning Chapter 4 Reading between the lines; feelings, emotions and attitudes Chapter 5 What to say, how to say it. Chapter 6 Put it in writing Part 2 Chapter 7 Putting it into practice
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Gill Hasson is an associate tutor at the University of Sussex. She is also a freelance trainer and delivers courses for voluntary organisations, schools, parents and social workers, covering topics including assertiveness, confidence building and communication skills at work. Gill is a co-author of Bounce - use the power of resilience to live the life you want, (Pearson 2009) and 'How to be Assertive' (Pearson 2010) and also writes for magazines such as Psychologies and Natural Health.
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