Contact Us

If you cannot find the answer to your query on our Help pages or you would like to make a comment, please feel free to contact our Customer Service teams. Your queries about online shopping, our stores and Clubcard are handled by specialist teams.
To help us to respond to your query as quickly as possible, please use the details below to contact the most appropriate team.

Remember you can check the progress of your order in My Account.

WHSmith Website Query

 Email Us

For order queries please complete this form. We endeavour to reply to your query within 48 hours.

WHSmith contact form

 Call us

  • 0870 444 6 444 and select option 1
  • Our lines are open 9am-5:25pm, Monday-Saturday except for public/bank holidays and Wednesdays when we are closed from 4.45pm for training.

 Write to us

  • The Customer Services Team
    WHSmith.co.uk
    Greenbridge Road
    Swindon
    SN3 3LD

Other WHSmith Queries

WHSmith Stores

WHSmith Clubcard

WHSmith PLC

* Our lines are open 9am-5:30pm, Monday-Saturday except for public/bank holidays.

Online Shopping with WHSmith.co.uk ' s Partner Websites

To offer our customers even greater choice WHSmith.co.uk has carefully selected partner companies which offer complimentary goods and services such as personalised stationery. The full range of our partners and their products are listed below.

 Stationery

  • Personalised Greeting Cards
  • In partnership with Moonpig
  • Email: help@moonpig.com
  • Call: 0207 368 7850
  • Personalised Stationery and Labels
  • In partnership with Identity Direct
  • Call: 0845 450 5098

 Books

 Magazines & Newspapers

  • Historic Newspapers - Archived newspapers in presentation packs
  • In partnership with NewsRecreated
  • Email: info@historic-newspapers.co.uk
  • Call: 0870 165 1394

 Other Services

 Personalised Gifts

  • Mapped Jigsaws and Histories of Your Postcode Area
  • In partnership with Map Marketing
  • Email: whs@mapmarketing.com
  • Call: 0870 122 1241
  • Personalised Calendars
  • In partnership with Penwizard
  • Email: info@penwizard.co.uk
  • Call: 0870 850 3797
  • Personalised Children’s Books
  • In partnership with Penwizard
  • Email: info@penwizard.co.uk
  • Call: 0870 850 3797
  • Personalised Disney Children’s Books, Clocks and Gifts
  • In partnership with Identity Direct
  • Call: 0845 450 5098
  • Personalised Newspaper Covers
  • In partnership with In The Paper
  • Email: sales@inthepaper.co.uk
  • Call: 01388 528 000
  • Personalised Ordnance Survey Maps
  • In partnership with Hope Digital
  • Email: info@aqu3.com
  • Call: 01433 621 779

 Gifts


0 items(s) will be removed