Read the terms and conditions of refunds for items bought online at WHSmith.
Bought something online and need to return it? Within 30 days of receipt you can either:
Bring the item to any WHSmith store on the High Street and selected stores in railways and airports.. Bring your invoice with you. Refunds are made onto your card, not in cash.
Or post the item back to us:
Returns Department
WHSmith.co.uk
Greenbridge Road
Swindon SN3 3LD
- 1. The items must be in the original condition and packaging with any security seals intact
- 2. Repackage the products securely and send to the address above
- 3. Include the reason for the return, the invoice number and your email address or telephone number. Tell us if you would like a refund or a replacement
- 4. If we don't receive the item we can't refund you or replace it, so we recommend you use an insured mail service
Returning an incorrect or damaged item?
We'll refund the money you paid as well as your return postage costs to the card you paid with.
Asking for a replacement?
You need to make a new order for the item. We'll refund you for the original item and then charge you for the replacement when we're ready to send it out.
Bought something in store and need to return it? Send it in the post or bring it into any WHSmith store - within 30 days of receipt. Refunds are made onto your card, not in cash.
This is in addition to your statutory rights.
We work with around 30 partner companies including WHSmithMagazines that sells Magazine Subscriptions. Each partner site has its own refunds and returns policy and you need to return any items directly to them. We can't accept returns at WHSmith stores.
Not sure where your item came from?
Check your email order confirmation or the paperwork that came with your delivery.
See also: