WHSmith.co.uk | Help | Returns, Exchanges & Refunds |General Exchanges & Refunds
WHSmith.co.uk | Help | Delivery | Delivery Times
Exchanges & Returns
Replacement Goods
If you receive an incorrect or damaged item from WHSmith.co.uk please return it to us within 30 days of receipt for a full refund or exchange.
In the event that you receive a defective item please ensure that you keep any warranty information relating to the product.
Depending on the product type it may be quicker for you to get a replacement product from the manufacturer rather than by returning it to us.
Our Customer Service Team will be able to recommend the best course of action for you.
Incorrect Goods
Where you are returning a product due to an error by WHSmith.co.uk we will refund your return postage costs to your payment card.
Returns can be made to any WHSmith High Street store or can be posted back to the returns address provided on the paperwork received with your delivery.
Unwanted Goods
Your unwanted products can either be returned to a WHSmith High Street store or posted to the returns address provided on the paperwork sent with your order.