WHSmith Secure
Call Customer Services on 0870 444 6 444 and select option 3, 9am - 5.25pm Monday to Saturday.
Delivery
- At WHSmith.co.uk you can shop with the knowledge that your details are held safely. We use the best available security software, called SSL to encrypt your personal information so it cannot be read by a third party
- Having signed into the Checkout you have entered a secure part of our website. You will see a closed padlock or unbroken key icon in the bottom right hand corner of your screen; this confirms that information you submit will be transferred in a secure format
- On the "Delivery Details" page you provide a single address. You can specify delivery to more than one address later when you review your order
- The "Address Quick Reference" is an option for you to add a name by which you refer to an address (e.g. Office). We will present that name with the address in future
Home/Work Address Results
- Click the circle button to the left of your preferred address to select it
- Tick the box if this address is also you billing address
- If your address is not present search again or click “Back to delivery details” to enter it manually
Store Address Results
- Click the circle button to the left of your preferred address to select it
- If your store is not present please search again
Secure Payment
- At WHSmith.co.uk you can shop with the knowledge that your name, address, credit card details and other information are held safely. We use the best available security software, called SSL to encrypt your personal information so it cannot be read by a third party
- Having signed into the Checkout you have entered a secure part of our website. You will see a closed padlock or unbroken key icon in the bottom right hand corner of your screen; this confirms that information you submit will be transferred in a secure format
- We accept the following debit and credit cards: VISA, Mastercard, American Express, Delta, Maestro, Diner’s Club, JCB
- The "Card Quick Reference Name" is an option for you to add a name by which you refer to a payment card. For instance Joint Account, Visa
- If you have yet to select a billing address you may select from addresses saved to your account for add a new address
Security Statement
- We take your security very seriously so that you can shop with confidence.
- At WHSmith.co.uk you can shop with the knowledge that your name, address, credit card details and other information are held safely.
- We use the best available security software, called SSL to encrypt your personal information so it cannot be read by a third party.
- When you sign into the Checkout you enter a secure part of our website.
- You will see a closed padlock or unbroken key icon in the bottom right hand corner of your screen; this confirms that information you submit will be transferred in a secure format.
- Click the VeriSign Logo below to verify our site security.

- If you would like additional information about our Security and Privacy policies, please contact our Customer Services Team and one of our trained customer service staff will be happy to advise you.
Reviewing Your Order
- You can split your order between more than one address by clicking the links around your delivery address
- We may have split your order between delivery addresses if a product in your basket cannot be delivered to store (e.g. WHSmith Gift Vouchers)
- Once you have confirmed you order you will be presented with a page you can print for your records
What is WHSmith Jersey?
- When you place an order for product priced at £18 or less, your order may be fulfilled by WH Smith Jersey Ltd, a wholly owned subsidiary of WH Smith PLC, who are registered in Jersey (Registration no :89483 )
- WH Smith Jersey Ltd will dispatch your item ordered directly to you and you will be bound by the Terms and Conditions of supply for WH Smith Jersey Ltd. The acceptance of your order by WH Smith Jersey Ltd will be confirmed through the sending of a dispatch confirmation e-mail within 48 hours of the product being sent from our Jersey warehouse.
- For further information about WH Smith Jersey click here
What Makes a Good Password?
- Passwords must be at least six characters long. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal information that can be easily obtained
Order Confirmation
- We have sent an email to the address held by your account. This confirms your order details
- You will not be charged until your product is ready for dispatch. We will email you when we dispatch your order
- Progress of your order can be tracked at the website via the "My Account" link
- You can give your order a Quick Reference Name to assist you should you wish to track your order