Help

Ordering

Follow these simple steps to get your order delivered to your door or nearest WHSmith store.


Frequently Asked Questions


How do I place an order?

We've made you a simple guide to help you buy products online at WHSmith.co.uk.

1. Product selection

  • So you've found a product you like and you want to buy - select Add to basket.
  • You'll see a mini basket drop down from the top of the screen with this and any other products you have selected.
  • If you're ready to place your order, click Go to Checkout.

2. Select product quantity and delivery method

  • You'll be shown what's in your basket. Choose how many of each item and select your delivery option. If you have a promotion code, you can enter it here.
  • Now click Go to Checkout.

3. Checkout

  • New visitors need not register for an account - you can just checkout as a guest. Enter your email address so that we can update you about your order and add a delivery address.
  • Enter your delivery address - we'll find your address or a local store from your postcode
  • You'll now be taken to the payment details page - enter your Gift card, credit or debit card details and add your billing address.
  • Happy? Proceed with your order to head to the confirmation page.

4. Confirm your order

  • You'll now see your confirmation page. You'll also be sent a confirmation email to say your order's been received - and another email when your order's ready to be dispatched.
  • To track your order online and allow us to remember your details for next time - create an account by adding a password.
  • Either Continue Shopping or Log Out if you're finished.

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How do I place an order with a partner website?

We work with a range of partners to give you even more choice of products and services.

We have a number of partner sites, including:

(see all our partner sites)

Where you see the [] icon the link will take you to another website which will open in a new window. You'll use their checkout process. It's not possible to combine an order for a product from a partner site with a product from the WHSmith.co.uk site.

Although you may see WHSmith branding on a partner website, they're responsible for your orders, payment and delivery - not us. We recommend you read their individual terms and conditions and customer service information pages before you order.

Orders from partner sites can't be sent to a WHSmith store. Check the partner site for their delivery times and prices.


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Do I need to register to order?

No - new customers can checkout without creating an account.

You can create an account by adding a password on the confirmation page at the end of checkout.

By creating an account you'll get these benefits:

  • track your order
  • quick checkout next time
  • cancel an order online if you wish
  • create a wish list
  • review your order history
  • manage your email newsletter preferences

It's really easy to create an account. Just add a password on the confirmation page when you checkout or go to My Account


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What happens after I place my order?

Immediately after checking out ...

  • First time customers can choose to create an account by adding a password on the order confirmation page.
  • We will confirm your order by email.
  • If you paid by Gift Card we'll charge your card.

Within 24 hours ...

  • We will usually dispatch in stock products or place orders with our supplier for products we do not have stock of.

Then ...

  • We'll dispatch each item as soon as we receive it.
  • We'll charge your credit or debit card when the item is ready to dispatch to you.
  • If the product becomes unavailable (the publisher may decide not to reprint a book) we'll let you know by email.
  • If you created an account you can check your order's progress online or cancel the order up to the time when we are ready to send it to you.

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My question is not answered here. What do I do?

We may have the answer on another help page - you can check here.

Still need help? Contact our Customer Services team


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