Help

Store collection

When and how to collect orders from our stores.


Frequently Asked Questions


When can I pick up my order from store?

We deliver to our Stores at least once a week.

We will email you when we have sent your item(s) to Store for collection

Your items are then available for collection 2-3 working days later.

If you would like to call to check that the store has your item(s) you'll find the store's contact details here.


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How do I collect my order from a store?

In most of our stores orders can be collected from the service area in the Books department. You'll need to take a copy of your dispatch email as proof of purchase.


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My question is not answered here. What do I do?

We may have the answer on another help page - you can check here.

Still need help? Contact our Customer Services team.


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