Help

Store collection

When and how to collect orders from our stores.


Frequently Asked Questions


When can I pick up my order from store?

We will email you when we have sent your item(s) to Store for collection

Your items are then available for collection 2-3 working days later.

We deliver Books to our Stores once a week. Therefore, if you ordered before 7pm on Tuesday, your book(s) should be ready to collect on Friday.

We deliver our other products (including Stationery, Gifts, Electronics) to our Stores at least once a week. You can find out when your order will be ready to collect from this schedule. (PDF file)

If you would like to call to check that the store has your item(s) you'll find the store's contact details here.


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How do I collect my order from a store?

In most of our stores orders can be collected from the service area in the Books department. You'll need to take a copy of your dispatch email as proof of purchase.


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My question is not answered here. What do I do?

We may have the answer on another help page - you can check here.

Still need help? Contact our Customer Services team.


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