Help

Accessibility & technical info

We aim to make this site accessible - it works on all major internet web browsers, and is designed to work with screen readers.


Frequently Asked Questions


Is WHSmith.co.uk accessible?

We want to make using our site as easy as possible, which includes making it accessible for people with disabilities.

WHSmith.co.uk is designed to work with assistive technologies like screen readers. We've made important changes to the design in line with our aim to achieve a high level of accessibility, defined as AA compliance by the World Wide Web Consortium ( W3C).


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Which browsers can I use?

WHSmith.co.uk works with all major internet browsers like:

  • Internet Explorer (IE)
  • Firefox
  • Google Chrome
  • Safari

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What do cookies do?

To see the site properly you'll need to accept cookies. A cookie is a small piece of text stored by your computer to identify you every time you visit our website. It helps personalise your visit and keep track of the contents of your shopping basket.

See our Cookie Policy


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How do I view PDFs?

Some files on our site are PDFs (Portable Document Format) such as our credit account application form.

You need Adobe Reader installed on your computer to read PDFs. Download it for free from the Adobe website.

To open or save a PDF:

  • select the link to open the document in your browser
  • right click on the link and select Save target as to download the PDF to your computer

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My question is not answered here. What do I do?

We may have the answer on another help page - you can check here.

Still need help? Contact our Customer Services team


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