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What has happened to my account?

For customers who registered with our previous WHSmith.co.uk website (prior to 15th August 2013), we have securely transferred your account to this new WHSmith.co.uk website. So there is no need to re-enter your addresses or payment cards.

We have improved password security so to activate your account please reset your password -it will only take a minute.

To reset your password to activate your account by logging in on my account, entering your email address, click “YES I have a password” and then click “Forgotten password”.

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