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eReader and App help

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Frequently Asked Questions


What is an eReader?

An eReader is a device dedicated to reading eBooks. You can choose from millions of titles, store them on your eReader and enjoy them any place, any time on a screen which feels just like reading paper and ink.

Find out about the latest Kobo eReaders


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What is an eReader App?

You can read your Kobo eBooks on just about any tablet or smartphone with free, downloadable Kobo Apps.

The Kobo App gives you the reading functions of an eReader. Buy eBooks from WHSmith.co.uk/ebooks and they will automatically appear in your library to read on the App over Wifi.

Find out how to get the Kobo App.


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How do I get a Kobo eBooks App?

You can read your Kobo eBooks on just about any tablet or smartphone with free, downloadable Kobo apps for iPhone/iPad, Android (eg Samsung) and Blackberry.

Use as many devices as you like - your library and bookmarks will follow you. So, read at home on your Kobo eReader then pick up where you left off on the train with your iPhone.

To read Kobo eBooks on your smartphone, tablet or desktop you'll need to download the Kobo App.

FREE eBook* when you download the Kobo App *Applies to the first eBook in a popular series. 18 eBooks to choose from.

  • Offer limited to one eBook per Kobo account per person, per Kobo app download per person before 14 January 2015.
  • After downloading the Kobo App you will receive a Promotional Code via email to obtain your free eBook (May take up to 48 hours).
  • Promotional code must be redeemed before 1 March 2015 at 4:59 AM (GMT).
  • Offer has no cash value and cannot be transferred or exchanged for other eBooks or magazines. This offer is not valid in conjunction with any other offer or promotion and cannot be used to adjust the amount paid on previous purchases.
  • Rakuten Kobo Inc. reserves the right to change or cancel this offer at any time without notice.

Your tablet, phone or PC How to get the Kobo App
Android Devices Get the app here, or scan the QR code.

You'll be taken to the quick sign-up with Kobo and then to download the App.
iPad and iPhone (iOS) Devices Get the app here, or scan the QR code.

You'll be taken to the quick sign-up with Kobo and then to download the App.
Blackberry10 Get the app here, or scan the QR code.

You'll be taken to the quick sign-up with Kobo and then to download the App.
PC or Mac Kobo PC Desktop lets you read, shop for eBooks, and transfer them easily to your eReader from your computer or laptop. All you have to do is download the Kobo Desktop software and install it on your PC or Mac.

Got a PC? - Get the app here

Got a Mac? - Get the app here

This link will take you to sign-up on Kobo and then download the App.

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My Kobo eBook Reader doesn't work. What should I do?

If your Kobo eReader or tablet is not working properly, there are some simple steps you can take to try and rectify the problem:

  • Make sure the device is fully charged - this can take up to 4 hours
  • Complete a basic reset - Take a straightened paperclip and poke it into the hole at the back of your device until you feel it click. Remove the paperclip and try switching your device on again.
  • Turn your device off and then on again

Still not working? You should reset your device to its factory settings.

You'll find a step-by-step guide at Kobo's help centre


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My Kobo eBook App doesn't work - what should I do?

Kobo has extensive online help and support here.

If you have further questions call Kobo on 448081780268, the call is free of charge from landline phones. Kobo are available around the clock, 7 days each week, including public holidays


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Why should I try an eReader?

eReaders are a perfect way for book lovers to enjoy reading without compromising on space at home, on the commute or on holiday. We scoured the market to find the best eReader around - we found Kobo and we know you'll love it!

eBook Readers combine slim design and cutting-edge technology to bring you a virtual library in the palm of your hand.

You can choose from millions of titles, store then on your eReader and enjoy them any place, any time on a screen which feels just like reading paper and ink.

Here are 8 great reasons to love eReading with your Kobo…

1. You can take hundreds of eBooks on holiday
With an eBook Reader, you don't have to choose what you might want to read when you get to your destination. Neither are you restricted by a 20kg luggage limit. Kobo eBook Readers can store over 1000 books, and with expandable memory through SD and microSD cards you can carry up to 30,000 eBooks with you everywhere you go.

2. The range of eBooks available is rapidly expanding
Fiction, non-fiction, comic books, dictionaries… whatever reading matter you want, you'll find it in the Kobo Store. You can choose from more than 3.5 million titles, including over 1 million eBooks to download for free, and the list is growing every day.

3. You're not tied to one book store
When shopping for eBooks, you have a whole host of shops to choose from. Kobo's eBook Readers work with eBooks bought from online bookstores, so you can shop around.

4. The pages look just like paper
In fact, with Kobo eBook Readers you practically forget you're reading an eBook. Eye strain is simply a myth where the latest models are concerned. When using a computer, it's the white background shining a bright light that tires your eyes out. Instead your Kobo eBook Readers use black text on a grey background, meaning you can read for hours and hours without any strain. The Kobo tablets come with an anti glare screen, optimised for reading outdoors.

5. They do more than just display books
The Kobo eBook Readers support a whole range of file formats including PDFs, JPEG, PNG and HTML so you can view documents on your eReader too. With the Kobo tablets you even have access to Facebook, Twitter, email and access to the Android Marketstore with over 15,000 apps.

6. You can search for specific excerpts
We've all been there - there's a part of the book you want to refer back to but you can't find the section no matter how many times you look. It's not a problem, because Kobo eBook Readers let you search for your favourite passages. And once you've found it, why not save it to your favourites list so you can revisit it time and time again.

7. Your books are never far away
You realise you've left your book at home and now you have nothing to read. Not a problem, just get out your smartphone and pick up where you left off. Kobo offers free apps on smartphones, tablets and PCs which give you access to your eBook wherever you are. And with bookmarks synchronising across devices, you'll never lose your place.

8. You can keep track of your reading stats
Kobo eReaders track your every page turn. Whether it's how many books you've finished, or how many hours you've spent reading, you can access it all in the Reading Life menu and share it with friends on Facebook and Twitter.

Find out about the latest Kobo eReaders


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Can I spend my WHSmith Giftcard at Kobo?

Yes, you can.

See full WHSmith Gift Card terms and conditions.


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How do I get eBooks onto my eReader?

If you bought your eBook on your PC / Mac at Kobo's store via WHSmith.co.uk, your eBook is stored in your Kobo Library. To transfer eBooks to your Kobo eReader, you'll need the Kobo Desktop installed on your computer (you'll have done this when you set up your Kobo Reader). From here you'll be able to sync your library with your eReader to transfer the eBooks you've bought. In the settings menu click this icon:

If you bought your eBook from the Kobo store on your Reader or a Kobo App, it will automatically be downloaded to your eBook Reader. You'll find your new eBooks in your library

Don't have Kobo desktop? Click here to download it now


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How do I buy eBooks for my eReader if it isn't a Kobo (eg. Sony Reader)?

eBooks bought from Kobo can be passed to your Sony Reader from Adobe Digital Editions (ADE) in much the same way you will be used to.

If you are new to ADE, it's a free application which sits on your PC and holds your library of eBooks.

The steps to read Kobo eBooks on your eReader are ...

Step 1: Set up Adobe® Digital Editions. Download Adobe® Digital Editions

  • Install the application and set up an Adobe® ID

Step 2: Download your eBook from the Kobo Store

  • Visit Kobo's website
  • Sign in to your account
  • Click My Library (near the top of the page)
  • In your list of Kobo books, find the book you want to download
  • Click Download, ADOBE DRM EPUB, or ADOBE DRM PDF depending on what's available
  • Find the file you downloaded (an EPUB, PDF, or ACSM file) and right-click it
  • Depending on where your computer puts downloads, you may have to hunt around a bit to find the urllink.acsm file. Try searching for "urllink"
  • Select Open With
  • Choose Adobe® Digital Editions, ADE will start, download your book, and add it to the ADE library
  • Step 3: Use Adobe® Digital Editions to transfer your eBook

    1. Connect your eReader to your computer, If necessary, follow the prompts to authorise your computer using your Adobe® ID
    2. Your eReader will appear on the left side of the ADE window. Drag the book from your ADE library to the eReader icon

    Note

    • Adobe® limits the number of computers and eReaders you can authorise to a total of six
    • The urllink.acsm file is not actually the eBook file. It is a license file that gives you access to the rest of your eBook. Use Adobe® Digital Editions to open this type of file. Digital Editions does not work with Kindle eReaders because the Kindle uses a proprietary file format

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    Can I read Kobo eBooks on my Kindle?

    Kindle is a closed system which does not allow you to read eBooks from other suppliers on dedicated Kindle eReaders.

    If you have a Kindle tablet you can download the Kobo app to read Kobo eBooks.

    (Kobo is an open system which allows you to read Kobo eBooks on any open device).


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    My question is not answered here. What do I do?

    We may have the answer on another help page - you can check here.

    Kobo has more extensive online help and support here.

    If you have further questions contact Kobo with this form.


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