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Gift Card help

Find out what sort of WHSmith vouchers you can buy and where you can spend them.


Frequently Asked Questions


Where can I spend my WHSmith Gift Card?

WHSmith Gift Cards can be spent in most WHSmith stores and online. Paper vouchers and promotional cards have some restrictions.

Check this table to find out where you can spend your card ...

  WHSmith Stores* Online at WHSmith.co.uk Online at Kobo Online at Partner websites (eg WHSmithMagazines.com)
WHSmith Gift Card
X
WHSmith eVoucher
X
WHSmith Kobo Gift Card
X
WHSmith Promotional Gift Cards
X
X
X
WHSmith Achievement Rewards
X
X
X
Book Tokens
X
X
X

*WHSmith Stores in the UK excluding concessions and Stores in motorway service stations or the London Underground.


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What balance have I got on my Gift Card?

Check the value remaining on your WHSmith Gift Card here


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How long do I have to spend my Gift Card?

Your Gift Card is valid for 24 months (2 years) from the date the card was purchased.

If you spend some of the card's value or check the card's balance the card is valid for 24 months from that point.


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Can I buy a Gift Card online?

Yes - Gift Cards are available in a range of designs online.

To buy a Gift Card ...


1. Go to the Gift Card page
2. Select a value from the dropdown list
3. Add to your basket and checkout
4. We'll post your cards to you or direct to your recipient.


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Can I buy eVouchers?

No - we no longer sell eVouchers.

If you have an eVoucher you can still spend it online and in our stores.


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What are the terms and conditions for Gift Cards and Vouchers?


WHSmith Gift Cards - Terms + conditions

1. Once activated this gift card can be used as full or part payment for goods (excluding other retailers' gift cards) in UK WHSmith stores (excluding concessions and stores located at motorway service stations or London Underground sites) and at WHSmith.co.uk.

2. This gift card can be used online at www.kobobooks.com for purchase of eBooks and at www.whsmith.co.uk (excluding partner websites).

3. No change or refunds will be given but any balance remaining on the card may be applied to future purchases. Where goods purchased with the gift card are subsequently exchanged for goods of a lower price or refund, monies owing will be added to the balance on the card.

4. Your new balance will be shown on your receipt every time you make a purchase in store. You can also check your balance at any till or online at: whsmith.co.uk/giftcard at any time.

5. The minimum amount required to activate or top-up this card is £1, the maximum amount is £200 in one transaction. The maximum card limit is £1,000.

6. Please treat this card as if it were cash. As we do not hold any personal information about a gift card customer, the balance cannot be returned to you if it is lost or stolen.

7. This card is not redeemable for cash, neither is it a credit, charge or cheque guarantee card.

8. This card will expire after 24 months of consecutive non-use and the balance will be deducted. Cards with a zero balance will expire after 30 days.

9. WH Smith Promotions Ltd. reserves the right to amend or waive these terms and conditions, or terminate this scheme on reasonable notice. Such amendments will be notified in advance via in-store displays.

10. If you have any queries about this card please call 0333 6005000.

11. Card issued by WH Smith Promotions Ltd, SN3 3RX.


WHSmith Kobo Gift Cards - Terms + conditions

1. Once activated this gift card can be used as full or part payment for goods (excluding other retailers' gift cards) in UK WHSmith stores (excluding concessions and stores located at motorway service stations or London Underground sites) and at WHSmith.co.uk.

2. This gift card can be used online at www.kobobooks.com for purchase of eBooks and at www.whsmith.co.uk (excluding partner websites).

3. No change or refunds will be given but any balance remaining on the card may be applied to future purchases. Where goods purchased with the gift card are subsequently exchanged for goods of a lower price or refund, monies owing will be added to the balance on the card.

4. Your new balance will be shown on your receipt every time you make a purchase in store. You can also check your balance at any till or online at: whsmith.co.uk/giftcard at any time.

5. The minimum amount required to activate or top-up this card is £1, the maximum amount is £200 in one transaction. The maximum card limit is £1,000.

6. Please treat this card as if it were cash. As we do not hold any personal information about a gift card customer, the balance cannot be returned to you if it is lost or stolen.

7. This card is not redeemable for cash, neither is it a credit, charge or cheque guarantee card.

8. This card will expire after 24 months of consecutive non-use and the balance will be deducted. Cards with a zero balance will expire after 30 days.

9. WH Smith Promotions Ltd. reserves the right to amend or waive these terms and conditions, or terminate this scheme on reasonable notice. Such amendments will be notified in advance via in-store displays.

10. If you have any queries about this card please call 0333 6005000.

11. Card issued by WH Smith Promotions Ltd, SN3 3RX


WHSmith eVouchers - Terms + conditions

1. Once activated this eVoucher can be used as full or part payment for goods online at www.WHSmith.co.uk (excludes partner websites) and at Kobobooks.com.

2. Any balance remaining on the eVoucher may be applied to future purchases. Where goods purchased with the eVoucher are subsequently refunded, monies owing will be paid in the form of a new eVoucher.

3. You can check your balance online at any time.

4. Please remember to enter the receiver's email address carefully as we cannot be held responsible if the address is entered incorrectly and someone other than the intended receiver uses the eVoucher. Once your order has been despatched we cannot change the receiver's email address, cancel or issue a refund for your eVoucher.

5. Please treat this eVoucher as if it were cash. Any value on it cannot be returned to you if it is lost, stolen, destroyed or used without permission.

6. This eVoucher is not redeemable for cash or another eVoucher or gift card.

7. This eVoucher will expire after 24 months of consecutive non-use and the balance will be deducted.

8. Normal WHSmith.co.uk terms and conditions of purchase and for using the WHSmith.co.uk website apply.

9. WHSmith Promotions Ltd. reserves the right to amend or waive these terms and conditions, or terminate this scheme on reasonable notice. Such amendments will be notified online.

10. If you have any queries about this card please call 0333 6005000

11. Card issued by WH Smith Promotions Ltd, SN3 3RX


WHSmith Promotional Gift Cards - Terms + conditions

Promotional Gift Cards are sometimes issued with in-Store offers. They display an expiry date on the front.

1. Once activated the promotional gift card can be used as full or part payment for any goods (excluding WHSmith/third party gift cards or vouchers and bulk purchases of Stamps) in all UK WHSmith High Street stores (excluding online at whsmith.co.uk, kobobooks.com, concessions, stores located at motorway service stations or London Underground sites and partner sites of whsmith.co.uk).

2. Maximum of 1 pack of stamps per transactions

3. No change or refunds will be given (save where required by law) but any balance remaining on the card may be applied to future purchases.

4. You can check your balance at any till or online at www.whsmith.co.uk/giftcard

5. Please treat your promotional gift card as if it were cash, as the balance cannot be returned to you if it is lost or stolen.

6. Your card is not for re-sale and cannot be exchanged for cash, neither is it a credit, charge or cheque guarantee card.

7. Your cards balance will expire and be deducted at the specific time displayed on the gift card.

8. WHSmith Promotions Ltd. reserves the right to amend or waive these terms and conditions, or terminate this scheme on reasonable notice. Such amendments will be notified in advance via in store displays.

9. If you have any queries about this card please call 0333 6005000.

10. Card issued by WH Smith Promotions LTD, SN3 3RX.


WHSmith Achievement Rewards - Terms + conditions

1. Definitions: In these terms and conditions the "Company" shall mean WH Smith Promotions Limited and the "Buyer" shall mean the company or other body corporate that has made an order for WHSmith vouchers (the "Vouchers") on the attached order form.

2. Buyer's Conditions: These conditions apply to any order made by the Buyer for Vouchers to the exclusion of any other terms and conditions that may be issued by the Buyer.

3. Delivery, risk and title: Vouchers will be despatched to the Buyer at the delivery address as indicated on the order form as soon as reasonably practicable following receipt of the order by the Company, subject to clearance of funds or by prior agreement of suitable credit arrangements. Risk in the Vouchers shall remain with the Company until the Buyer signs for receipt of delivery of the Vouchers (special or recorded delivery), at which point it shall pass to the Buyer. Title in the Vouchers shall remain with the Company until the Vouchers are paid for in full by the Buyer. Should the Buyer sell any Vouchers for which it has not paid in full, it must be made clear to the recipient by the Buyer that the title in the Vouchers remains vested in the Company until the Company has been paid in full. Further, pending payment in full for any Vouchers, all proceeds from such sales shall be held on trust for the Company by the Buyer.

4. Payment: Payment must be made by the Buyer either with an order for Vouchers or, at the sole discretion of the Company, within 28 calendar days of the invoice date. Late payment of invoices will result in the Buyer forfeiting any previously agreed discount, and in interest at a rate of 4% above Barclays Bank PLC base rate being levied gross on all accounts outstanding at that time. The Company will further suspend the account until payment has been received in full. Vouchers are not supplied on a sale or return basis.

5. Intellectual Property rights of the Company: The Buyer may not use or adopt any trading name, trademark, designation or other intellectual property right of the Company or of the wider WH Smith group without first receiving the written consent of the Company. Vouchers may not be despatched if artwork approval has not been obtained in writing.

6. Markings: The Buyer shall not in any way alter or deface the Vouchers.

7. Non-delivery or shortfall of Achievement Rewards: Non-delivery of Vouchers must be notified to the Company as soon as reasonably practicable and, in any event, within 24 hours of receiving the relevant invoice. Any shortfall of Vouchers delivered against the relevant order must be notified to the Company within 3 working days of intended delivery date.

8. On-sale of Achievement Rewards at a discount: The Buyer may not sell the Vouchers at a discount against face value to third parties, without the express prior written permission of the Company.

9. Cancellation: The Buyer shall have no right in any circumstances to cancel any order for Vouchers or return Vouchers following dispatch of the same by Buyer.

10. Termination: In the event that: a) the Buyer makes any voluntary arrangement with its creditors or becomes subject to an administrative order or (being an individual or firm) goes into liquidation (other than for the purposes of amalgamation or reconstruction) or suffers a petition for winding up to be issued against it or the equivalent occurs under any jurisdiction order, or; b) an encumbrancer takes possession of, or a receiver or an administrative receiver is appointed over the property of the Buyer, or; c) the Buyer suspends any payments hereunder or ceases or threatens to cease, to carry on business, or; d) the Buyer is in breach of any of these Terms and Conditions. Then without prejudice to any other right or remedies available to the Company, the Company shall be entitled forthwith to cancel the contract or suspend any further deliveries under the contract without any liability to the Company.

11. Force Majeure: If the Company is delayed or hindered or prevented from performing any of its obligations under these conditions by reason of Act of God, fire, flood, accident, explosion, breakdown or failure of plant or machinery, labour dispute, postal or delivery failure, war, acts or regulations of government, shortage of material or fuel or labour or transport or by reason of any cause, whether or not of the same nature, beyond its reasonable control, it shall be under no liability to the Buyer in respect of the non-performance of such obligations but the time for performing the same shall be extended until the causes delaying or hindering or preventing performance have ceased.

12. Governing Law: The construction, validity and performance of these conditions shall be governed by English Law and the Company and the Buyer submit to the exclusive jurisdiction of the English Courts.

13. Alteration: The Company reserves the right to alter any of the above terms and conditions on reasonable notice to the Buyer, without affecting orders already placed by the Buyer.

14. Exchanges for cash: Subject to paragraph 15, WH Smith Gift Vouchers may not be exchanged for cash or any other non-WHSmith Vouchers.

15. Change and refunds: For any merchandise purchase paid by Vouchers, where the transaction value is less than the face value of the Voucher, cash change of up to and including £0.99 will be provided. Any excess change requirements will be paid in new Vouchers. The refund of all merchandise purchased using Vouchers will be paid in new Vouchers. This does not affect your statutory rights.


Corporate sales - Terms + conditions

1. Definitions - In these terms and conditions the "Company" shall mean WHSmith Promotions Limited and the "Buyer" shall mean the company or other body corporate that has made an order for WHSmith vouchers (the "Vouchers") on the attached order form.

2. Buyer's Conditions - These conditions apply to any order made by the Buyer for Vouchers to the exclusion of any other terms and conditions that may be issued by the Buyer.

3. Delivery, risk and title - Vouchers will be despatched to the Buyer at the delivery address as indicated on the order immediately upon receipt of the order by the Company, subject to clearance of funds or by prior agreement of suitable credit arrangements. Risk in the Vouchers shall remain with the Company until delivery, at which point it shall pass to the Buyer. Title in the Vouchers shall remain with the Company until the Vouchers are paid for in full by the Buyer. Should the Buyer sell any Vouchers for which it has not paid in full, it must be made clear to the recipient by the Buyer that the title in the Vouchers remains vested in the Company until the Company has been paid in full. Further, all proceeds from such sales shall be held on trust for the Company by the Buyer.

4. Payment - Payment must be made by the Buyer either with an order for Vouchers or, at the sole discretion of the Company, within 28 days of the invoice date. Late payment of invoices will result in the Buyer forfeiting any previously agreed discount, and in interest at a rate of 4% above Barclays Bank PLC base rate being levied gross on all accounts outstanding at that time. The Company will further suspend the account until payment has been received in full. Vouchers are not supplied on a sale or return basis.

5. Intellectual Property rights of the Company - The Buyer may not use or adopt any trading name, trademark, designation or other intellectual property right of the Company or of the wider WH Smith group without first receiving the written consent of the Company. Vouchers may not be despatched if artwork approval has not been obtained in writing.

6. Markings - The Buyer shall not in any way alter or deface the Vouchers.

7. Non-delivery or shortfall of Vouchers - Non-delivery of Vouchers must be notified to the Company as soon as reasonably practicable and, in any event, within 24 hours of receiving the relevant invoice. Any shortfall of Vouchers delivered against the relevant order must be notified to the Company within 3 working days of delivery.

8. On-sale of Vouchers at a discount - The buyer may not sell the Vouchers at a discount against face value to third parties, without the express prior written permission of the Company.

9. Cancellation - The Buyer shall have no right in any circumstances to cancel any order for Vouchers or return Vouchers.

10. Termination - In the event that:
a. the Buyer makes any voluntary arrangement with its creditors or becomes subject to an administrative order or (being an individual or firm) goes into liquidation (other than for the purposes of amalgamation or reconstruction) or suffers a petition for winding up to be issued against it or the equivalent occurs under any jurisdiction order, or;
b. an encumbrancer takes possession of, or a receiver or an administrative receiver is appointed over the property of the Buyer, or;
c. the Buyer suspends any payments hereunder or ceases or threatens to cease, to carry on business, or;
d. the Buyer is in breach of any of these Terms and Conditions.

11. Then without prejudice to any other right or remedies available to the Company, the Company shall be entitled forthwith to cancel the contract or suspend any further deliveries under the contract without any liability to the Company.

12. Force Majeure - If the Company is delayed or hindered or prevented from performing any of its obligations under these conditions by reason of Act of God, fire, flood, accident, explosion, breakdown or failure of plant or machinery, labour dispute, postal or delivery failure, war, acts or regulations of government, shortage of material or fuel or labour or transport or by reason of any cause, whether or not of the same nature, beyond its reasonable control, it shall be under no liability to the Buyer in respect of the non-performance of such obligations but the time for performing the same shall be extended until the causes delaying or hindering or preventing performance have ceased.

13. Governing Law - The construction, validity and performance of these conditions shall be governed by English Law.

14. Alteration - The Company reserves the right to alter any of the above terms and conditions on reasonable notice to the Buyer, without affecting orders already placed.

15. Exchanges for cash - WH Smith Gift Vouchers may not be exchanged for cash.

16. Change and refunds - For any merchandise purchase paid by Vouchers, where the transaction value is less than the face value of the Voucher, cash change of up to and including £0.99 will be provided. Any excess change requirements will be paid in new Vouchers. The refund of all merchandise purchased using Vouchers will be paid in new Vouchers. This does not affect your statutory rights.


Book Token - Terms + conditions

1. The card or voucher may only be used to purchase books and maps.

2. Valid cards can be used as full or part payment for books of your choice in participating bookshops.

3. Refunds or change will not be given.

4. If the value of the purchase is less than the value of the card, the balance will remain on the card and may be applied to future purchases.

5. The card is for non-commercial use and may not be acquired for resale without written consent.

6. The minimum amount required to load or top-up a card is £1. The maximum card limit is £250.

7. If the card is not used for a period of 24 consecutive months the card will automatically expire and any remaining value will be deducted ('Use' for the purposes of this term includes balance enquiries).

8. This card is not a cheque guarantee, credit or debit card.

9. Book Tokens Limited or The Co-operative Bank plc may vary the terms applicable to the card. Such changes will only be made if there is a good reason to do so and you will be informed. For full terms and conditions please see www.nationalbooktokens.co.uk.

10. Lost, stolen or damaged cards cannot be replaced and you will lose the funds stored on them. Please look after this card just like cash.

11. Card issued by The Co-operative Bank plc, PO Box 101, 1 Balloon Street, Manchester M60 4EP, which is authorised and regulated by the Financial Services Authority (No 121885).



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My question is not answered here. What do I do?

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