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Contact Us

If you have a query relating to your order or shopping with WHSmith.co.uk, you may find the answer on our FAQs page. You can also track and/or cancel your order by logging into My Account.

If you need to speak to a customer service advisor, you can contact us by:

Online Chat

Click the speech bubble in the bottom right corner to instant message one of our online advisors using Web Chat, WhatsApp or Facebook Messenger. This service may not be available during busy periods.

Or

Email
Monitored 9am - 5pm, weekdays only

Email your query to us at support@whsmith.co.uk. Don't forget to include your order number with your enquiry if you have one. We will endeavour to respond within a few working days.