Answers to your eBook + eReader questions

Most popular eBooks + eReader questions

1. How do I transfer my eBooks to a Kobo library

By securing access to your eBooks in a new library with Kobo you can read them on your Sony, Samsung, iRiver or Kobo eReader, and smartphones and tablets too with free Kobo Apps.

Transferring your eBooks to Kobo is simple.

• - If you bought eBooks from WHSmith.co.uk - Visit your eBook Library in My Account and click the transfer button.
• - If you bought eBooks from WHSmith Apps or on a Samsung E60/65 or iRiver Story - use the link we emailed to you from WHSmith Operations or contact Customer Services

Important note: You can copy your eBooks to Kobo even if you have already moved to Uncuva.

This will take you to Kobo's site:

• 1. Sign-in or create a Kobo account with an email address and password
• 2. Review the titles in your new Kobo library

We have endeavoured to move all of your eBooks. If there are titles missing we are still working to add these and they will appear in your Kobo library when they become available. eAudiobooks are not available from Kobo.

You can be reassured that WHSmith has only passed a list of eBook titles to Kobo and that the unique key to access these eBook is the link in My Account. WHSmith has not passed any of our personal information to Kobo.

Learn more about Kobo

2. How do I buy eBooks from WHSmith

Search or browse our eBooks range. Once you have found the eBook you want to buy on WHSmith.co.uk click "Buy eBook". This will open the Kobo's website in a new window.

Click "Buy Now" on the Kobo website - you will now be asked to create an account with Kobo or, if you already have one, to log in to your existing account. Then simply accept the order and the eBook will be downloaded to your Kobo eBook library.

3. Which devices can I use to read Kobo eBooks?

You can read Kobo eBooks on most eReaders. Kobo eBooks are produced in the ePub DRM format - this is a common format and is accepted by most devices. They cannot be read on Kindle however - only eBooks bought from Amazon are accepted on this device. If you're unsure whether your device accepts ePub DRM, please check your product manual.

You can also read Kobo eBooks on most tablets, smartphones, PCs and Macs using the free Kobo Apps. Find out if your device is supported and see the latest list of Kobo Apps

4. Can I spend my WHSmith Giftcard at Kobo

Yes, you can.

5. My Kobo eBook Reader doesn't work - what should I do

If your Kobo Touch or Kobo Wireless is not working properly, there are some simple steps you can take to try and rectify the problem:

• 1. Make sure the device is fully charged - this can take up to 4 hours
• 2. Complete a basic reset - Take a straightened paperclip and poke it into the hole at the back of your device until you feel it click. Remove the paperclip and try switching your device on again.
• 3. Turn your device off and then on again

Still not working? Choose your device below and follow the simple steps to reset the factory settings. This should only be used if you have tried the steps above first, as it returns your Kobo to its 'out-of-the-box' condition - all updates, documents and eBooks will be deleted:

Kobo Touch eReader

• 1. Press the Home button
• 2. Tap the Settings icon
• 3. Tap Device Information
• 4. Tap FACTORY RESET
• 5. Tap RESET NOW
• 6. Synchronise your eReader with your computer

Kobo Wireless eReader

• 1. Press Menu
• 2. Select Settings
• 3. Select Advanced
• 4. Select FACTORY RESET
• 5. Select Accept
• 6. Set your date and time
• 7. Synchronize your eReader with your computer

Still not working? Visit the Kobo's help centre.

6. Who do I contact if I have a problem with my eBook order from Kobo

Kobo have comprehensive FAQs and troubleshooting guides to help you with any problems: Ask a question at Kobo's help centre.

FAQs for eBooks bought from WHSmith before Kobo (12th October 2011)

1. How do I access eBooks which I have bought from WHSmith.co.uk before Kobo

eBooks you purchased and downloaded from WHSmith.co.uk before our partnership with Kobo will be available in your Adobe Digital Additions account. eAudiobooks will be held in Overdrive Media Console

To secure your eBooks in one library and read them on your eReader, smartphone or tablet copy your eBooks to a new library with Kobo. This is quick to do - simply visit your eBook Library in My Accountand click the button.

If you have queries about moving your eBooks to Kobo contact our Customer Service team by completing this contact form

eBooks and eAudiobooks which you purchased but did not download are no longer available. For further details please contact WHSmith Customer Service by completing this contact form

2. How do I access eBooks which I have bought from WHSmith Apps or on a Samsung E60/E65 or iRiver Story

The WHSmith eBook App service is no longer available. Your eBooks are now available in a new library with Kobo. With Kobo you will secure access to your eBooks and read them on your eReader, smartphone or tablet.

To access your Kobo library we have emailed our App customers a unique link to Kobo. This email was sent from WHSmith Operations. If you are unable to find the email please request the link from our customer service team by completing this form.

Once you have moved your library to Kobo download the Kobo Apps to read on your iPad, iPhone, Android or Blackberry.

For Samsung E60/E65 and iRiver Story owners - connect your eReader to your PC and Kobo's library will automatically find your eReader and update your library.

If you have any queries about your WHSmith eBook Apps which are not answered here contact us.

FAQs about eBook downloads from Kobo

1. Who are Kobo

Inspired by a "Read Freely" philosophy and a passion for innovation, Kobo is one of the world's fastest-growing eReading services. Read Freely stems from Kobo's belief that consumers should have the freedom to read any book, anytime, anyplace - and on any device. As a result, Kobo has attracted millions of readers from more than 170 countries and features one of the world's largest eReading catalogues with over 2.5 million eBooks.

WHSmith's partnership with Kobo will make your eBook experience more enjoyable. Find out more about WHSmith and Kobo.

2. How do I buy eBooks for my eReader if it isn't a Kobo (eg. Sony Reader)

eBooks bought from Kobo can be passed to your Sony Reader from Adobe Digital Editions (ADE) in much the same way you will be used to.

If you are new to ADE, it's a free application which sits on your PC and holds your library of eBooks.

The steps to read Kobo eBooks on your eReader are ...

Step 1: Set up Adobe® Digital Editions. Download Adobe® Digital Editions (OPENS IN A NEW WINDOW). Install the application and set up an Adobe® ID

Step 2: Download your eBook from the Kobo Store

• 1. Visit Kobo's website
• 2. Sign in to your account
• 3. Click My Library (near the top of the page)
• 4. In your list of Kobo books, find the book you want to download
• 5. Click Download, ADOBE DRM EPUB, or ADOBE DRM PDF depending on what's available
• 6. Find the file you downloaded (an EPUB, PDF, or ACSM file) and right-click it
• 7. Depending on where your computer puts downloads, you may have to hunt around a bit to find the urllink.acsm file. Try searching for "urllink"
• 8. Select Open With
• 9. Choose Adobe® Digital Editions, ADE will start, download your book, and add it to the ADE library

Step 3: Use Adobe® Digital Editions to transfer your eBook

• 1. Connect your eReader to your computer, If necessary, follow the prompts to authorise your computer using your Adobe® ID
• 2. Your eReader will appear on the left side of the ADE window. Drag the book from your ADE library to the eReader icon

Note

• - Adobe® limits the number of computers and eReaders you can authorise to a total of six
• - The urllink.acsm file is not actually the eBook file. It is a license file that gives you access to the rest of your eBook. Use Adobe® Digital Editions to open this type of file. Digital Editions does not work with Kindle eReaders because the Kindle uses a proprietary file format

3. How do I add my downloaded eBook to my Kobo eBook Reader

If you bought your eBook on your PC / Mac at Kobo's store via WHSmith.co.uk, your eBook is stored in your Kobo Library. To transfer eBooks to your Kobo eReader, you'll need the Kobo Desktop installed on your computer (you'll have done this when you set up your Kobo Reader). From here you'll be able to sync your library with your eReader to transfer the eBooks you've bought.

If you bought your eBook from the Kobo store on your Reader or a Kobo App, it will automatically be downloaded to your eBook Reader. You'll find your new eBooks in your library.

Don't have Kobo desktop? Click here to download it now

4. How do I add an eBook to my Kobo Touch eReader using Adobe Digital Editions

Kobo's eReaders are designs to use the Kobo Desktop as their library. However, should you wish to additionally use Adobe Digital Editions to store your eBooks this is how ....

To add an ePub or PDF eBook to your eReader:

First connect your eReader to your computer using the USB cable provided, and follow the simple steps below:

• 1. Go to the folder where your eBook is saved.
• 2. Right-click the eBook file and click Open With.
• 3. Click Adobe Digital Editions. Adobe Digital Editions should start automatically, add the eBook to its library, and open the eBook.
• 4. In Adobe Digital Editions, click the Library icon.
• 5. Select your new eBook and drag it to the Kobo eReader Bookshelf (listed on the left side under Bookshelves).

To add a DRM eBook to your eReader Touch:

First, make sure you are connected to the internet. Then connect your eReader to your computer using the USB cable - for Kobo Touch eReaders you also need to tap connect for the computer to recognize your device - and follow these simple steps:

• 1. Go to the folder where you downloaded your eBook's .acsm file
• 2. Double-click the .acsm file. Adobe Digital Editions should launch and automatically download your eBook and open it
• 3. In Adobe Digital Editions:
  • a. Click the library icon in the upper left of the window.
  • b. Drag your new eBook to the Kobo eReader Bookshelf

5. Can I read Kindle eBooks on my Kobo Reader

No, Kindle is a closed system, so Kindle eBooks cannot be read on a non-Kindle device. Similarly, Kindle devices cannot accept eBooks bought from any store other than Amazon.