Store collection

When and how to collect orders from our stores.

Frequently Asked Questions

When can I pick up my order from store?

In Stock products are usually available for collection in 2-3 working days.

We will email you when your order is ready for collection.

If you would like to call to check that the store has your item(s) you'll find the store's contact details here.

Back to top

How do I collect my order from a store?

Look out for the Click+Collect sign, it is usually the service area in the Books department. You'll need to take a copy of your dispatch or collection notification email as proof of purchase. If you have a smartphone show us the email on your phone.

Back to top

My question is not answered here. What do I do?

We may have the answer on another help page - you can check here.

Still need help? Contact our Customer Services team.

Back to top