20 Reproducible Workshops for Listening... | WHSmith Books
20 Reproducible Workshops for Listening Skills

20 Reproducible Workshops for Listening Skills

By: Glenna E. Sutcliffe (author), Clare Sproston (author)Paperback

Up to 2 WeeksUsually despatched within 2 weeks

Description

20 Fully reproducible training workshops averaging 2 and 1/2 hours in length covering listening skills training in a variety of contexts including: Listening like a leader, Listening for the symptoms of stress, Listening to improve retention, Developing phone listening skills and much more.Train your staff to listen with skill and sensitivity. This volume contains 20 ready-to-use workshops including detailed notes for the trainer, handouts, and reproducible participant materials. Each workshop takes 1-3 hours to complete.Training ObjectivesDemonstrate how effective listening can enhance organisational performanceImprove interpersonal relationships among staffEliminate common blockages to listeningSelected WorkshopsHow Well do You Listen?Blocks to ListeningListening Between the LinesActive ListeningCommunication Styles two-way CommunicationListening and StressWhen the Phone RingsRemembering What You HearNote TakingConcentrationTime GuidelinesEach workshop takes 1-3 hours.

Product Details

  • ISBN13: 9781610142991
  • Format: Paperback
  • Number Of Pages: 398
  • ID: 9781610142991
  • ISBN10: 1610142993

Delivery Information

  • Saver Delivery: Yes
  • 1st Class Delivery: Yes
  • Courier Delivery: Yes
  • Store Delivery: Yes

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