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20 Fully reproducible training workshops averaging 2 and 1/2 hours in length covering listening skills training in a variety of contexts including: Listening like a leader, Listening for the symptoms of stress, Listening to improve retention, Developing phone listening skills and much more.Train your staff to listen with skill and sensitivity. This volume contains 20 ready-to-use workshops including detailed notes for the trainer, handouts, and reproducible participant materials. Each workshop takes 1-3 hours to complete.Training ObjectivesDemonstrate how effective listening can enhance organisational performanceImprove interpersonal relationships among staffEliminate common blockages to listeningSelected WorkshopsHow Well do You Listen?Blocks to ListeningListening Between the LinesActive ListeningCommunication Styles two-way CommunicationListening and StressWhen the Phone RingsRemembering What You HearNote TakingConcentrationTime GuidelinesEach workshop takes 1-3 hours.
Number Of Pages:
- ID: 9781610142991
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