20 Reproducible Training Workshops for Listening Skills

20 Reproducible Training Workshops for Listening Skills

By: Clare Sproston (author), Glenna E. Sutcliffe (author)Paperback

1 - 2 weeks availability


20 Fully reproducible training workshops averaging 2 and 1/2 hours in length covering listening skills training in a variety of contexts including: Listening like a leader, Listening for the symptoms of stress, Listening to improve retention, Developing phone listening skills and much more.

Train your staff to listen with skill and sensitivity. This volume contains 20 ready-to-use workshops including detailed notes for the trainer, handouts, and reproducible participant materials. Each workshop takes 1-3 hours to complete.
  • Training Objectives
  • Demonstrate how effective listening can enhance organisational performance
  • Improve interpersonal relationships among staff
  • Eliminate common blockages to listening
  • Selected Workshops
  • How Well do You Listen?
  • Blocks to Listening
  • Listening Between the Lines
  • Active Listening
  • Communication Styles two-way Communication
  • Listening and Stress
  • When the Phone Rings
  • Remembering What You Hear
  • Note Taking
  • Concentration
  • Time Guidelines
Each workshop takes 1-3 hours.

Create a review

Product Details

  • publication date: 30/06/2016
  • ISBN13: 9781610142991
  • Format: Paperback
  • Number Of Pages: 398
  • ID: 9781610142991
  • ISBN10: 1610142993

Delivery Information

  • Saver Delivery: Yes
  • 1st Class Delivery: Yes
  • Courier Delivery: Yes
  • Store Delivery: Yes

Prices are for internet purchases only. Prices and availability in WHSmith Stores may vary significantly