Do you know where your organisation is heading and how your leadership will take it there? Do people working in your organisation always do what you want them to do? Is your team consistently enthusiastic, engaged and motivated to do its best? A Buzz in the Building will change the way you think about your business. The wisdom and stories gleaned from Kate Mercer's lifetime of working with business leaders make this book an engaging and inspirational read. Kate takes you through the mindsets and skills required to create an organisation that functions as smoothly and organically as a beehive. When you've read A Buzz in the Building you will know how to: create great teams of people who know where your organisation is going and are enthusiastic about playing their part in getting there; communicate so people do what you want them to do - willingly and without having to be chased all the time; and build a brilliant organisation that is as successful as the business it supports, that clients want to work with, and new employees want to join and stay part of.
Kate Mercer is an inspiring coach, facilitator and trainer who works with clients of her consultancy business, Leaders Lab, to create healthy organisations in which people develop the skills and resources they need to do a great job. Kate is also passionate about the use and impact of words and has put this into effect over her many years of managerial and consultancy experience. Her natural 'can do' attitude to leadership and her ability to speak and write in plain English make reading A Buzz in the Building a real pleasure. Kate writes from her wide experience of leadership - simply, practically and directly.
Introduction - Why this book right now? (Working communication skills: introduction - the skill of learning new skills); Chapter 1 - Your organisation isn't 'yours', and your problems aren't all about 'them' (Working communication skill no. 1: setting groundrules and holding effective meetings); Chapter 2 - 'Everybody wants promotion, but someone's got to do the work' (Working communication skill no. 2: working on your business); Chapter 3 - The knowledge - how a second generation company works (Working communication skill no. 3: setting SMART objectives); Chapter 4 - Are you managing or operating? (Working communication skill no. 4: managing your time); Chapter 5 - Maintaining the balance (Working communication skill no. 5: listening effectively); Chapter 6 - You're their leader, not their friend (Working communication skill no. 6: how to be assertive); Chapter 7 - You're their leader - but you're not there to tell them what to do (Working communication skill no. 7: learning to ask good questions); Chapter 8 - What can we count on you for? (Working communication skill no. 8: direct communication); Chapter 9 - The voice in your head (Working communication skill no. 9: tackling negative thoughts and limiting beliefs); Chapter 10 - What's your leadership style? (Working communication skill no. 10: holding one-to-one meetings with your direct reports); Conclusion - The whole picture; Leaders Lab