In a concise, streamlined format, this text features the key principles of John Lannon's Technical Communication and includes state-of-the-art information on writing and researching online, ethics, usability, visual communication, and copyright law. A Concise Guide to Technical Communication takes a situational approach, emphasizing issues of audience and purpose for any technical communication task. The first text of its kind to acknowledge that most technical communication today takes place electronically, this Concise Guide offers a seamless connection between the new and old worlds of technical communication.
(Note: Every chapter ends with "Exercises," as well as "The Collaboration Window" and "The Global Window" activities) I. TECHNICAL COMMUNICATION TECHNIQUES AND CONSIDERATIONS. 1. An Introduction to Technical Communication. Communicating About Technology Main Characteristics of Technical Communication Types of Technical Communication Technical Communication in the Workplace Teamwork, Virtual Teams, and Project Management Societal Dimensions of Technical Communication Ethical Dimensions of Technical Communication Checklist for Quality in Technical Communication 2. A World of People and Purposes. People, Purposes, and Communities Analyzing Your Audience Analyzing the Communication Purpose Analyzing the Communication Context Conducting an Audience/Purpose Interview More Tools for Understanding Audience Using Information from Your Analysis Audiences Are Not Passive Typical Audiences and Purposes for Technical Communication Checklist for Analyzing Audience, Purpose, and Context 3. Designing Usable Information. Usability and Technical Information Usability-During the Planning Stages Usability-During the Writing and Design Process Usability-After the Information Is Released Writing and Organizing Information for Usability Checklist for Designing Usable Information 4. Performing Research for Technical Communication. Thinking Critically About Research Primary Research Internet and Digital Research Other Electronic Research Tools Hard Copy Research Checklist for Research 5. Technical Communication in a Digital World. Communicating in Digital Space Technical Communication Principles Still Apply Designing Information for the New Media Online Documentation and Interface Design Corresponding Over the Wires: Email, Blogs, and Instant Messaging Telecommuting and Virtual Teams Presentation Software Checklist for Digital Communication 6. Ethical Issues in Technical Communication. Ethics, Technology, and Communication Case Examples of Ethical Issues in Technical Communication Types of Ethical Choices What Is Legal Is Not Always Ethical Additional Ways in Which Actions Can Be Unethical Types of Technical Communication Affected by Ethical Issues Responding to Ethical Situations Checklist for Ethical Communication 7. Copyright and Privacy. Why Technical Communicators Need to Understand Copyright and Privacy. Copyright - An Overview Documenting Your Sources Electronic Technologies and Copyright Privacy - An Overview Computer Technologies, Privacy, and Technical Communication Checklist for Copyright and Privacy 8. Page Layout and Document Design. Creating Visually Effective Documents Formatting the Page Effectively Using Typography Effectively Creating Effective Search Options Designing Electronic Documents Creating and Using Style Sheets and Tools Checklist 9. Graphics and Visual Information. The Power of the Picture When to Use Visuals Different Visuals for Different Audiences Text into Tables Numbers into Images Illustrations Diagrams Symbols and Icons Wordless Instruction Photographs Maps Visualization and Medical Imaging Software and Web-Based Images Using Color Avoiding Visual Noise Visuals and Ethics Cultural Considerations Checklist for Visual Communication II. TECHNICAL COMMUNICATION SITUATIONS AND APPLICATIONS. 10. Everyday Communication Situations. Email Memos Letters Resumes Short Reports Oral Communication Checklist 11. Product-Oriented Communication Situations. Specifications Brief Instructions Procedures Documentation and Manuals Technical Marketing Material Checklist 12. Complex Communication Situations. Definitions and Descriptions Long Reports Proposals Checklist Appendix A: Grammar. Punctuation Lists Avoiding Sentence Fragments and Run-On Sentences Usage (Commonly Misused Words) Subject-Verb and Pronoun-Antecedent Agreement Faulty Modification Mechanics Appendix B: Documenting Sources. Quoting the Work of Others How You Should Document MLA Documentation Style APA Documentation Style CSE Documentation Style
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- ID: 9780321391681
3rd Revised edition
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