Outsourcing is a global phenomenon that has enjoyed rapid growth over recent years, evidenced by the proliferation of outsourcing service providers in all areas of business. The concept centres on businesses and organizations divesting themselves of essential, but non-core, business activities and, properly managed, outsourcing can realize considerable cost and other benefits for both the service provider and the outsourcing client.
The content of this book is a distillation of the outsourcing process, is derived from detailed and wide-ranging research in the subject, but contextualised to cater for the records management environment.
Outsourcing is not necessarily the way ahead for every organization or business. The process of determining whether the concept is feasible, cost-effective and beneficial is complex and should not be entered into lightly. The price of failure is high and, for that reason, any outsourcing initiative demands robust project management skills, strong support at board level and the unremitting support and commitment of every executive, departmental head and senior manager in the company.
Much has been written about the concepts of outsourcing. Research has revealed numerous books, journal articles and case studies attesting to its merits but there is little to nothing available that is specific to a records management facility.
This title will prove invaluable for any librarian or information professional with a practical or academic interest in outsourcing, or for any students in the field of library science.
1. Introduction 1.1 Background 1.2 Project Drivers 2. The Structured Approach 2.1 Securing Management Support 2.2 Moving Forward 2.3 The Project Team 2.3.1 Composition of the Team 2.4 Setting Direction 2.4.1 Business Objectives and Targets 2.4.2 Purpose and Methodology 2.4.3 Areas to be Evaluated 2.4.4 Data Collection 2.5 Output 3. Feasibility of Outsourcing 3.1 The Casual Approach 3.2 Results 4. Outsourcing Proposal 4.1 Setting Objectives 4.2 The Procurement Project Team 4.3 Managing the Change 4.4 Planning and Managing the Project 4.5 Compiling the Service Requirement 4.6 Formulating Internal Policies 4.7 Statement of Service Requirement 4.8 Preparing the Draft Contract 4.9 Expressions of Interest 4.10 The Invitation to Tender 4.11 Negotiating the Agreement 4.12 Selecting a Preferred Supplier 4.13 Implementing the Contract 5. Innovation 6. Reference Page