Since adapting the principles of the Toyota Production System to health care in 2002, Virginia Mason Health System has made enormous leaps forward in quality, safety, patient experience of care, and affordability. It has achieved world-class levels of patient satisfaction and has been honored as one of the safest hospitals in the country.
A Leadership Journey in Health Care: Virginia Mason's Story supplies an inside look at process improvement from the world leader in applying Lean methods to health care. It presents key lessons learned as well as the best practices developed at Virginia Mason during its 12-year process improvement journey.
Just as important, Virginia Mason's culture of leadership at all levels sets it apart from others in the health care universe. Describing why it's critical for leadership to be actively involved in any process improvement initiative, the book illustrates exactly what leadership looks like at all levels within Virginia Mason.
In the book, bestselling author Charles Kenney introduces breakthrough new work at Virginia Mason that most health care audiences have yet to read about. He details the reasons why governance has played such a big role in Virginia Mason's success and discusses a game-changing initiative concerning respect for people.
After reading this book, you will better understand the active leadership style that has propelled Virginia Mason's success. By following the best practices and lessons learned, you will be prepared to teach, coach, and encourage your team to achieve streamlined and standardized work, sustained improvements, and increased patient satisfaction.
Foreword by Carolyn Corvi, Virginia Mason Health System/Virginia Mason Medical Center Boards of Directors; Retired Vice President and General Manager, Boeing Commercial Airplanes
A Leadership Story To Be the Quality Leader and Transform Health Care Virginia Mason Is Different The Characteristics that Differentiate Virginia Mason What Does Leadership Look Like? Strategic Plan: The Power of Alignment It Is Crystal Clear; There Is No Ambiguity. The Patient Is at the Top... Everything We Do Is Focused on the Patient You've Got to Live This Every Day and If You Think ... We Don't Need to Do It You're Wrong To Be the Quality Leader and Transform Health Care Alignment: Here Is My True North... This Guide, This Roadmap that Tells Me What I Should Be Doing Alignment Essential to Setting Organizational Goals Sourcing and Diversity Selection Retention: Orientation and Onboarding Marketing/Branding Natural Synergy: Strategic Plan and Physician Compact New Management Method, New Ways to Lead Ice in His Veins It's Been Successful, but Back Then We Didn't Know Bet the Farm Strategy There Is Hope and Optimism and a Sense that, Yes, We Can Do This We Are All Held Accountable World-Class Management Sarah Patterson: A Leader's Voice The Variation Itself Kills the Product You're Still Doing These Workshops? If We Didn't Have VMPS Now I Would Be Terrified Respect for People: Essential to the Virginia Mason Production System Wow, How Shallow Are We? Invisible Workers There Is Bullying in Health Care and You Have to Commit to Respectful Behavior Our Goal Is to Have a Team that Feels Respected and Valued and Heard Respect for People Has to Do with Treating People Well but, More Importantly, with Maximizing Human Potential Respect for People Makes Lean Management Work A Substantial Barrier to Progress in Patient Safety Is a Dysfunctional Culture Rooted in Widespread Disrespect Foundational Behaviors of Respect for People Theater as Training I Have a Concern We Are All in the Same Value Stream What Does Leadership Look Like? We Are a Leadership Team, not a Compilation of Leaders A Team Journey The Gold Is in the Work of the Team, not Superstars The Essential Nature of Trust Most of the Leaders Here Are Intrinsically Motivated It Is the Egalitarian Sense that Every Team Member Has Something Valuable to Add Identifying Talent, Developing Leaders Ready-Now Leaders Dr. Joyce Lammert, Hospital Medical Director Leanne Lewis, Administrative Director, Anatomic Pathology and Clinical Laboratories Katerie Chapman, Vice President of Perioperative and Support Services Dr. Donna Smith, Medical Director of Clinic Shelly Fagerlund, Vice President, Clinic Operations A Very Different Kind of Board Case 1: Optical Implant Error Case 2: Billing Chaos Case 3: Failure to Recognize Emergent Symptoms A Very Different Kind of Board Jamie Brings a Unique Level of Health-Care Expertise Rigorous Evaluations of Board Members Board Compact: Foundation for a Robust Governance Evaluation System The Virginia Mason Institute: Leading the Vision to Transform Health Care Dr. Craig Grimes: Frazzled, Overwhelmed, Skeptical When You Look at Your Practice from a Population Standpoint You See It Differently Everything Gary Said Resonated with Me It Was a Life-Changing Experience The Lean Tools and Virginia Mason Principles Resonate Extremely Well Here Can We Really Do What Virginia Mason Has Done? Doctors Were Unhappy and Revenues Were Down We Learned an Important Lesson, and There Were a Lot of Hurt Feelings With VMPS We Can Do So Much More for Patients Virginia Mason's Essential Elements Optimism Humility Teamwork Courage Transparency Alignment Learning Organization Accountability Urgency Index