Achieving Class A Business Excellence: An Executive's Perspective (Oliver Wight Companies)

Achieving Class A Business Excellence: An Executive's Perspective (Oliver Wight Companies)

By: Jim Correll (author), Dennis Groves (author), Kevin Herbert (author)Hardback

1 - 2 weeks availability

Description

A tough, challenging, and eventful journey is outlined in this cutting-edge business story. Greg, the company President, uses the latest edition of the trusted industry standard, The Oliver Wight Class A Checklist for Business Excellence , to transform his business from mediocrity to industry leading performance. What he learns about senior management responsibilities and behaviors drives him to achieve outstanding rewards and benefits, not the least of which is his company's survival.

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About Author

DENNIS GROVES is Chairman of Oliver Wight Americas and President of Oliver Wight International. KEVIN HERBERT is a partner in Oliver Wight Europe, Africa, and Middle East, and is coauthor of the Wiley book Gaining Control. JIM CORRELL is a former co-chairman of Oliver Wight International and chairman of Oliver Wight Americas. Jim is a Principal in Oliver Wight Americas, and is coauthor of the Wiley book Gaining Control.

Contents

Prologue. Introduction. 1. Opportunity. 2. Fact-Finding-Greg Meets His Team. 3. Greg's Directives. 4. Breakdown. 5. Listening ... 6... and Learning 7. Observing. 8. Possibilities. 9. Beginning. 10. Hope. 11. Decision Time 12. Kick-Off ... 13. Involvement. 14. Education, Education, Education... 15. Process Design. 16. Customer Service. 17. Customer Satisfaction. 18. Competitive Pressure. 19. Class A Leadership 20. Sustainability, and More ... Epilogue. Readers's Reference. Index.

Product Details

  • publication date: 10/10/2008
  • ISBN13: 9780470260340
  • Format: Hardback
  • Number Of Pages: 400
  • ID: 9780470260340
  • weight: 616
  • ISBN10: 0470260343

Delivery Information

  • Saver Delivery: Yes
  • 1st Class Delivery: Yes
  • Courier Delivery: Yes
  • Store Delivery: Yes

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