Administration and Management in Criminal Justice: A Service Quality Approach (2nd Revised edition)

Administration and Management in Criminal Justice: A Service Quality Approach (2nd Revised edition)

By: Rajeev Sawhney (author), Jennifer M. Allen (author)Paperback

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This book looks at management within this dynamic environment and discusses theories and concepts that promote managing an open, responsive system. The authors interweave criminal justice examples into management approaches using the service quality lens. This approach demonstrates that by understanding and designing customer wants and needs in the service delivery there will be significant improvements in criminal justice effectiveness. This second edition retains the features that have made Administration and Management in Criminal Justice: A Service Quality Approach successful while adding additional research and information on issues in managing and administrating agencies in criminal justice. Additionally, the court cases that effect policy, procedure, ethics, and liability in criminal justice agencies have been updated. All chapters include updated career highlight boxes to encourage students to think about the variety of careers in criminal justice. Each chapter ends with a case study, which has been updated in many chapters, and chapter review questions that reflect new or continuing concerns faced by criminal justice managers. All chapters include "In the News" boxes derived from current news and events in criminal justice administration and tables and graphs that relate the material to theory and research.

About Author

Jennifer M. Allen is a full time professor and department head of the Department of Criminal Justice at the University of North Georgia. She has worked with juveniles in detention, on probation, and with those victimized by abuse and neglect. Dr. Allen has served on advisory boards for Big Brother/Big Sister mentoring programs, Rainbow Children's Home, domestic violence/sexual assault programs, and teen courts. Dr. Allen has published in the areas of restorative justice, juvenile delinquency and justice, youth programming, police crime, and policing administration and ethics. She is also the co-author of Criminal Justice Administration: A Service Quality Approach. Rajeev Sawhney is a professor at Western Illinois University (WIU) in the Department of Management and Marketing. He holds a master's in economics, an MBA, and a doctorate in operations and supply chain management. Since 1999, Dr. Sawhney has been teaching at WIU in the areas of service operations management, quality management, strategic management, and supply chain management. During this period, he has been inducted multiple times into Who's Who in the World, Who's Who Among America's Teachers, Who's Who in Science and Engineering, and Who's Who in Higher Business Education. Dr. Sawhney has published several articles, a few of which have appeared in the Journal of Operations Management, the leading journal in the operations management discipline. He has also collaborated with Dr. Michiel R. Leenders in designing the Business Condition Index for the Purchasing Managers Association of Canada, which is now published monthly by leading Canadian newspapers. Dr. Sawhney serves as a consultant/researcher to Fortune 500 companies and nonprofit organizations. During this tenure, he has traveled extensively within and outside the United States, to Mexico, Canada, Asia, and Europe, to conduct workshops. Before moving to academics, Dr. Sawhney was a director with the Industry Ministry in India.


Chapter 1. Defining Management and Organization Chapter 2. Open Versus Closed Systems Chapter 3. Service Quality Approach Chapter 4. Environmental Influences Chapter 5. Conflict, Power, and Ethical Issues Chapter 6. Motivation Chapter 7. Leadership Chapter 8. Communication Chapter 9. Police Administration Chapter 10. Courts Chapter 11. Probation and Parole Chapter 12. Prisons, Jails, and Detention Centers Chapter 13. Security Management Chapter 14. Measuring Organizational Effectiveness and Service Quality

Product Details

  • ISBN13: 9781483350707
  • Format: Paperback
  • Number Of Pages: 560
  • ID: 9781483350707
  • weight: 28
  • ISBN10: 1483350703
  • edition: 2nd Revised edition

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