From managing the phones, coordinating meetings, and preparing presentations to planning events, crafting clear business communications, and deciphering legal documents, administrative assistants need to be everything to everyone, all the time.
Long the gold standard for office professionals seeking to improve their performance and enhance their value to employers, this comprehensive guidebook is the definitive source of information on topics including:
Creating graphics, charts, and presentations � Microsoft Word, Excel, Outlook, and Publisher � Web conferencing � Electronic and paper filing systems � Recordkeeping � Research skills � Travel arrangements � Meeting planning and management � Business math � Computer and software troubleshooting � And much more
Extensively updated, the fifth edition of the Administrative Assistant's and Secretary's Handbook contains new information on Windows 8, Microsoft Office 2013, Apple OS, mobile computing, data security, Google Calendar, Google Drive, Google Docs, and Microsoft Web Applications.
Today's administrative jobs are demanding and constantly changing. The latest edition of this best-selling guide will help professionals everywhere come out on top.
JAMES STROMAN has worked as an executive assistant to an army general, a governor, and the owner of an NFL football team. KEVIN WILSON is Vice President of Videologies, Inc., a company that specializes in training administrative professionals in Fortune 500 companies. JENNIFER WAUSON is President of Videologies, Inc.
Contents Preface SECTION ONE: GENERAL PROCEDURES 1 Overview for the New Administrative Assistant 2 Daily Routine 3 Telephone Usage 4 Mail Services and Shipping 5 Travel Arrangements 6 Meetings 7 Time Management 8 Keeping Accurate Records SECTION TWO: OFFICE EQUIPMENT AND COMPUTERS 9 Office Equipment 10 Mobile Computing 11 Using Microsoft Windows 12 Using Apple Macintosh 13 Email 14 Using the Internet 15 Web Conferencing 16 Data Security 17 Troubleshooting Computer Problems 18 Office Ergonomics SECTION THREE: OFFICE PRODUCTIVITY SOFTWARE 19 Common Microsoft Office Features 20 Using Microsoft Word 21 Using Microsoft PowerPoint 22 Using Microsoft Excel 23 Using Microsoft Publisher 24 Using Microsoft OneNote 25 Using Microsoft Outlook 26 Using Microsoft Web Applications 27 Gmail and Google Docs SECTION FOUR: BUSINESS DOCUMENTS 28 The Business Letter 29 Other Written Communications 30 Forms of Address 31 Legal Documents SECTION FIVE: LANGUAGE USAGE 32 Grammar 33 Language Usage and Style 34 Common English Usage Problems 35 Spelling 36 Pronunciation 37 Punctuation 38 Numerals SECTION SIX: FINANCIAL ACTIVITIES 39 Bookkeeping and Accounting 40 Weights and Measures 41 Business Math SECTION SEVEN: CAREER ADVANCEMENT 42 Your Future 43 Presentation Skills 44 Communications Skills 45 Office Management and Supervision Index About the Authors