A versatile manual that can be used to stimulate product innovation, benchmarking analysis, and engineering design, this book goes beyond theory to provide relevant advanced methods and techniques that readers can apply in their work for both short- and long-term results. The author links Quality Function Deployment (QFD) with other quality design techniques and discusses processes for improving its effectiveness. He also highlights methods for selecting a product's technical features. Real implementation case studies and numerous examples illustrate the concepts, including the Qualitometro method for designing and measuring quality in the service sector.
Quality and Innovation: A Conceptual Model of their Interaction Introduction Quality and Innovation Lean and Integrated System Conclusion Tools and Supporting Techniques for Design Quality Introduction Design and Supporting Tools Conclusions Quality Function Deployment (QFD) Introduction Interest Aroused by QFD The QFD Approach The Stages of Development The House of Quality The Organizational Structure Benefits Obtainable from QFD Usage Applying QFD Introduction The Customer Creating the Relationship Matrix Expected Quality Deployment Technical Comparison Correlations Among Characteristics The Supporting Tool of QFD Introduction Assigning Levels of Importance to Customer Requirements Prioritizing the Technical Characteristics Normalizing the Coefficients of the Relationship Matrix QFD and Value Analysis Conclusions Selecting a Product's Technical Features Inroduction Problem Formulation The Product-Pencil Example Discussion of the Results and Observations APPENDIX - Qbench Algorithm The Prioritization of Technical/Engineering Design Characteristics Introduction The Conversion if Relationship Matrix Coefficients QFD and Multiple Criteria Decision Aid The IDRR Algorithm for the Prioritization of Product's Technical Design Requirements Introduction The Ranking of Technical Design Characteristics The Algorithm IDRR (Interactive Design Requirements Ranking) An Example of Application Discussion and Observations Conclusions How to Improve the Use of QFD Introduction House of Quality Supporting Tools An Application Example Comments and Observations Conclusions Setting up Sizable Projects: The Constraints of Quality Introduction The "Traditional" Set Up of Designs The Design of a PLC Using QFD QFD Developments Designing and Measuring Quality in the Service Sector Introduction Particular Characteristics of the Service Sector The Quality Status of Art in Services A Conceptual Model of Service Quality The Service Quality Determinants The "Qualitometro" Method APPENDIX - the Qualitometro form Conclusions An Application of Quality Function Deployment to Industrial Training Courses Introduction Different Customers with Different Needs Customer Satisfaction Analysis Demanded Quality Chart Service Characteristics Chart Prioritization of Service Quality Characteristics Some Results Final Considerations about Case Study
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