Advising Upwards: A Framework for Understanding and Engaging Senior Management Stakeholders (New edition)

Advising Upwards: A Framework for Understanding and Engaging Senior Management Stakeholders (New edition)

By: Dr. Lynda Bourne (editor)Hardback

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Much has been written about leadership and team building, but there are still major gaps in thinking and research about how to engage senior stakeholders in support of an organisation's projects. The central role of stakeholders in the successful delivery of organisational strategy is becoming increasingly recognised, as is the importance of developing a sponsor culture to support more collaborative practices within the organisation. Building, and managing, relationships with senior (upwards) stakeholders is essential for success. Advising Upwards brings together the ideas of experts in fields related to engaging senior stakeholders, such as risk management, decision-making, understanding cultural considerations, effective communication and other disciplines that may enhance the sustainable engagement of senior stakeholders. The starting point is an examination of the difficulties that senior managers face as they move through the ranks of an organisation from middle management to executive levels. Senior managers usually move up through the organisation on the basis of command and control management. Once in the executive ranks they must develop a more collaborative approach and adopt the principles of emotional intelligence (EQ) to succeed. Awareness of difficulties that senior stakeholders may face drives effective approaches for communication between the team and sponsors. Case studies and stories from experts illustrate practical, structured approaches that enable the teams to develop robust relationships with senior stakeholders will result in teams 'being heard', and support their 'being extraordinary' through innovative approaches to advising upwards.

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About Author

Dr Lynda Bourne, PMP, MACS(snr), FAIM is an award winning project manager, consultant and trainer with 20 years professional industry experience. Lynda was the 2003 winner of PMI Australia's 'Project Manager of the Year' award and was granted PMI's Robert J Yoursak tuition scholarship for the 2004/2005 academic year, for completion of her doctoral dissertation for the award of Doctor of Project Management. She is a recognised international authority on stakeholder management and the 'Stakeholder Circle' visualisation tool, presenting at conferences and seminars in Europe, Russia, Asia, USA, New Zealand and Australia to audiences of project managers in the IT, construction, defence and mining industries, and has published papers in many academic and professional journals. A Certified Computer Professional (CCP) in the Australian Computer Society (ACS), she is a member the Academic Board of ACS Education and a tutor for one of the modules in the Certification Program - Business, Legal and Ethics. Lynda is a certified assessor and tutor for PMI's Global standard for Organisational Project Management Maturity (OPM3) ProductSuite and Chairman of the Examination Board. She has extensive experience as a Senior IT Project Management Consultant specialising in delivery of IT and other business-related projects within the telecommunications and utilities sector, in the Asia Pacific Region. Dr Bourne's career has combined practical project experience with business management roles and academic research to deliver successful projects that meet stakeholders' expectations. Highlights of her career have included: leading the development of the Stakeholder Circle[trademark] methodology and tool; Program Director leading development of programs for mentoring and coaching project managers, and innovative program of apprenticeships to assist engineers and technical specialists make the transition to project management; the successful implementation of project management support solutions integrating SAP with Primavera; the development of innovative Program Offices to provide support services for planning, reporting and other technical support services to IT development groups; leading RFT development and response teams in Australia and South-East Asia. Advising Upwards is a companion volume to Lynda Bourne's Stakeholder Relationship Management, also published by Gower.


Contents: Preface; Introduction, Lynda Bourne; Part I Advancing the Fundamentals: Why is stakeholder relationship management so difficult?, Lynda Bourne; Enterprise risk management: managing uncertainty and minimising surprise, David Hillson; Conversations that engage: the challenge of advising senior managers, Jurgen Oschadleus; From commander to sponsor: building executive support for project success, Randall L. Englund and Alfonso Bucero. Part II The Effects of Culture: How groups shape information and decisions, Ruth Murray-Webster; East meets West: working with a Chinese boss, Soon Kheng Khor; The new new Confucian communications game: communicating with the Nintendo(R) generation, Robert Higgins; How to train your manager: a Darwinian perspective, S. Jonathan Whitty. Part III Being Extraordinary: Creative metaphor as a tool for stakeholder influence, Arthur Shelley; Intelligent disobedience: the art of saying 'no' to managers, Bob McGannon; Index.

Product Details

  • publication date: 28/09/2011
  • ISBN13: 9780566092497
  • Format: Hardback
  • Number Of Pages: 220
  • ID: 9780566092497
  • weight: 898
  • ISBN10: 0566092492
  • edition: New edition

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