Focusing on strategy, architecture, and design, this concise guide explores all the techniques, methodologies, and activities of business information management. Concentrating on the architecture and development of information systems, the guide discusses governance with CobiT and operational management with ITIL. Also included is an evaluation of costs and benefits of Information and Communications Technologies (ICT) as well as a calculation of costs of operational ICT systems. Useful as a self-study or classroom textbook, this manual promises to help managers organize their ICT systems in a structured and scientifically sound way.
Claude Doom is a lecturer in business information systems at the Hogeschool Universiteit Brussel, based in Brussels, Belgium. He has a PhD in Astrophysics and was a researcher in astrophysics at the Free University of Brussels for nine years. He is the author of more than 60 scientific and technical papers on astronomy and information systems.