This textbook provides an in-depth introduction to the theoretical perspectives and methods of doing conversation analysis, an approach to the study of talk in interaction which grew out of the work of Garfinkel, Sacks, Schegloff, and Jefferson. This book is unique in that it provides comprehensive instruction in both interaction in ordinary conversations in everyday life as well as talk in institutional settings and a wide range of workplace and business interactions, while teaching both major research findings and how to conduct conversation analytic research.
The book is designed to be useful for students of linguistics, sociology, and communication studies, and is written in clear and accessible prose. The Companion Website provides additional resources for instructors, such as questions and data excerpts for tests and in class exercises, audio and video clips for transcription practice, and guides for instructors on a range of topics covered in the course.
Angela Cora Garcia is Associate Professor of Sociology at Bentley University, USA.
Part 1: Theory, Method and Data for Conversation Analysis Chapter 1: Introduction to the Study of Conversation Analysis Chapter 2: Understanding Ethnomethodology Chapter 3: Understanding and Doing Conversation Analysis: Methodological Approach Chapter 4: Preparing the Data:Transcription Practices Part 2: How Talk Works:The Social Organization of Human Action Chapter 5: The Turn-Taking System Chapter 6: Adjacency Pairs, Preference Organization, and Assessments Chapter 7: Sequential Organization:Interrogative Series, Insertion Sequences, Side Sequences, and Pre-Sequences Chapter 8: Openings Chapter 9: Closings Chapter 10: Error Avoidance and Repair Chapter 11: Creating Topical Coherence Chapter 12: Story Telling and the Embodied Nature of Face to Face Interaction Chapter 13: Referring to Persons Part 3: Technologically Mediated Interaction:Work Done Through and with Technology Chapter 14: Routine Service Calls:Emergency Calls to the Police Chapter 15: Problematic Emergency Service Calls Chapter 16: Technological Transformations and Talk on the Telephone Chapter 17: Air Traffic Communication Part 4: Talk in Medical Settings Chapter 18: Doctor Patient Communication and the Delivery of Bad News Chapter 19: The Primary Care Consultation:Diagnostic Interviews and Medical Advice Part 5: Talk in Legal Settings Chapter 20: Trials and Other Public Legal Proceedings Chapter 21: Behind the Scene Interrogations in Institutional Context Chapter 22: Talk in Mediation Sessions Part 6: Talk in Broadcast Media Chapter 23: Television News Interviews Chapter 24: Call-in Talk Shows on Radio and Television Part 7: Talk in Business Settings Chapter 25: Talk in Business Contexts:Doing Customer Service Chapter 26: Talk in Business Contexts:Meetings, Interviews, and Performance Appraisals Chapter 27: Conclusions References Index