Analytics for Leaders provides a concise, readable account of a complete system of performance measurement for an enterprise. Based on over twenty years of research and development, the system is designed to provide people at all levels with the quantitative information they need to do their jobs: board members to exercise due diligence about all facets of the business, leaders to decide where to focus attention next, and people to carry out their work well. For senior officers, chapter openers provide quick overviews about the overall approach to a particular stakeholder group and how to connect overall performance measures to business impact. For MBA students, extensive supporting notes and references provide in-depth understanding. For researchers and practitioners, a generic statistical approach is described to encourage new ways of tackling performance measurement issues. The book is relevant to all types of enterprise, large or small, public or private, academic or governmental.
N. I. Fisher is the founder of ValueMetrics Australia, an enterprise that carries out research and consulting primarily in the area of performance measurement. Dr Fisher carries out R&D projects around the world, with particular emphasis on improving quantitative reports to boards and top management. His more recent work has focused on measuring research quality and measurement of public policy. He is also a Visiting Professor of Statistics at the University of Sydney.
Preface; 1. How's your due diligence?; 2. Introduction to the system; 3. A framework for performance measurement; 4. What is stakeholder value?; 5. Adding value for customers; 6. Adding value for people; 7. Adding value for partners; 8. Adding value for the community; 9. Adding value for the owners; 10. What to report and how to report it; 11. How to get started; 12. The performance measurement framework: assessment and adoption; 13. Practical aspects of managing stakeholder value; 14. Performance measurement for small and medium enterprises; 15. Appendix: don't be fooled by statistics; Index.