Andy & Me: Crisis and Transformation on the Lean Journey (2nd Revised edition)

Andy & Me: Crisis and Transformation on the Lean Journey (2nd Revised edition)

By: Pascal Dennis (author)Paperback

1 - 2 weeks availability

£22.79 RRP £23.99  You save £1.20 (5%) & FREE Saver Delivery on orders over £25


Second Edition of a Shingo Prize Winner Based on the author's personal experience with Toyota's master teachers and with companies in the midst of great change, Andy & Me: Crisis & Transformation on the Lean Journey, now in its second edition, is a business novel set in a failing New Jersey auto plant focusing on the tribulations of Tom Pappas, the plant manager. The situations, characters, and plant politics will ring true with many readers. In a cool, readable style, this highly popular work follows Tom's relationship with Andy Saito, a reclusive retired Toyota guru whom Tom persuades to help save his plant through the teaching of the legendary Toyota Production System (TPS). On this journey, the reader learns that TPS is more than just a collection of tools; it entails a new way of thinking and behaving. Though Tom finds success - both in his plant and in his personal life - he learns from Andy that successful improvement is endless and eternal.This edition includes study questions after each chapter to support your learning and help you tell some of your own stories. Pascal Dennis discusses the 2nd edition of his Shingo Prize-winning book Andy & Me.

Create a review

About Author

Pascal Dennis is President of Lean Pathways, an international coaching team. He is the author of four previous books on Lean management, all of which have won the prestigious Shingo Prize for outstanding research in the field of operational excellence. Pascal and his team have worked with major healthcare systems like Inova Health System, Baptist Memorial Healthcare Corporation, Health Sciences North and Salem Health, as well as Fortune 100 companies like Kimberly Clark and Lockheed Martin. Pascal learned the Toyota business system in leadership positions at Toyota Motor Manufacturing Canada, one of Toyota's best plants, and has worked with leading senseis in North America and Japan. Pascal lives in Toronto with his wife and three children. For more information please visit


* Chapter 1: "We'll Have to Close Some Plants" * Chapter 2: Looking for Mr. Saito * Chapter 3: Finding a Sensei * Chapter 4: Sincere Mind * Chapter 5: Henry Ford's Vision * Chapter 6: Walking the Plant * Chapter 7: Continuing the Tour * Chapter 8: Needs More Work * Chapter 9: Understanding Zone Control * Chapter 10: Time Out at the Blue Giraffe * Chapter 11: Making our Video * Chapter 12: Kick-Off * Chapter 13: Big Heart * Chapter 14: The Money Board * Chapter 15: A Night in Astoria * Chapter 16: Visual Management * Chapter 17: The River and the Rocks * Chapter 18: People Make the Difference * Chapter 19: "No Problem" is a Problem * Chapter 20: Developing Early Warning Systems * Chapter 21: The Valley of Darkness * Chapter 22: Learning About the Help Line * Chapter 23: The Efficiency of Pull Systems * Chapter 24: Stupid Meanness * Chapter 25: The Frog, the Scorpion and the Nightingale * Chapter 26: Grapefruit Moon * Glossary * Index

Product Details

  • publication date: 02/12/2010
  • ISBN13: 9781439825389
  • Format: Paperback
  • Number Of Pages: 192
  • ID: 9781439825389
  • weight: 272
  • ISBN10: 1439825386
  • edition: 2nd Revised edition

Delivery Information

  • Saver Delivery: Yes
  • 1st Class Delivery: Yes
  • Courier Delivery: Yes
  • Store Delivery: Yes

Prices are for internet purchases only. Prices and availability in WHSmith Stores may vary significantly