Tried and trusted by thousands of HRM students and professionals in three previous editions, this is the most comprehensive introduction to performance appraisal currently available. In this fully revised and updated work, Clive Fletcher explores the key elements of the appraisal process, and through best practice examples explains how such processes can motivate and develop staff, fostering commitment and positivity, and ultimately improving an organization's performance. Drawing on the wider critical literature on performance management and organizational psychology, and based firmly on evidence-based analysis and organizational experience, the book stresses the vital role of performance appraisal in the identification, development and retention of talent. Discussion topics include: * aims and outcomes of the appraisal process * designing appraisal schemes * appraisal as an ingredient of performance management * Multi-level, multi-source '360 degree' feedback * training, implementation and monitoring * the international and cultural adaptation of appraisal systems.
Exploring both public and private sector contexts, this is essential reading for all students of human resource management and for any manager or HRM professional looking to develop more effective performance appraisal systems.
Clive Fletcher is Emeritus Professor of Occupational Psychology at Goldsmiths' College, University of London, Honorary Professor at Warwick Business School and Managing Director of Personnel Assessment Limited. He has been involved in research on appraisal and development for over 25 years.
1. Appraisal today 2. Deciding on the aims of appraisal 3. The content of appraisal 4. Appraisal as an element in performance management 5. Designing appraisal systems, and the use of IT 6. Multi-level, multi-source feedback systems 7. Best practice in multi-source feedback 8. Training and the implementation of appraisal 9. Monitoring and maintenance 10. Appraising, identifying and developing potential 11. Appraisal with professionals, and in the Public Sector 12. Cultural challenges in applying performance appraisal 13. Appraisal: The way ahead 14. Appendices 15. References 16. Index
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