Desire is big business. If companies can create true desirability for their brands, customers will not only express preference and loyalty, they also show a willingness to act as brand champions, participate in online communities, co-create innovative ideas, and show the sort of commitment that is normally associated with fervent employees.
However, desire doesn't just happen. Brands need to nurture it by offering both security and surprise. This isn't just about marketing, but rather a reflection of an organization-wide culture and perspective.
Using international case studies, Brand Desire explains how companies can engage customers emotionally and create value for them. Managers can successfully build and maintain brand desire through specific strategies and tools, such as:
* promoting a principles-driven organization that is grounded in its heritage and distinctive competences;
* creating a supportive culture that encourages the active participation of people in brand development;
* providing an opportunity for people to communicate more with each other and to encourage socialization through communities and events; and
* offering outstanding experiences: being consistent in delivery, from first communications through to after-sales service and support.
In a crowded sales environment, brand desire can elevate any product or service so that it stands out from the crowd - and stays there. Brand Desire demonstrates how desirable brands are about desirable experiences, and shows what companies can do to maximize those experiences for their customers.
Nicholas Ind is Associate Professor at the Oslo School of Management and a partner in Equilibrium Consulting. Previously he ran Icon Medialab's brand consultancy arm in Sweden. Before he joined Icon, Nicholas had his own branding consultancy in the UK, was a director of a design group and was an account director in an advertising agency. Nicholas is the author of 11 books. Oriol Iglesias is Associate Professor and Director at the Department of Marketing Management at ESADE Business School in Spain, and also the Director of the ESADE Brand Institute. He is a member of the Executive Committee of the European Academy of Marketing (EMAC), and member of the Academy of Marketing's Scientific Committee of the Special Interest Group on Brand, Identity, and Corporate Reputation. He is also a member of the Editorial Board of the Journal of Brand Management and the Editorial Review Board of the Journal of Product and Brand Management.
Introduction to Part One: Understanding brand desire Chapter 1: The Foundations of Brand Desire Chapter 2: Why Desire Matters Introduction to Part Two: Building Brand Desire Chapter 3: Principles Chapter 4: Participation Chapter 5: Leadership and Culture Chapter 6: Storytelling Chapter 7: Experience Chapter 8: Innovation Chapter 9: Managing Brand Desire