Casino Security and Gaming Surveillance

Casino Security and Gaming Surveillance

By: Derk J. Boss (author), Alan W. Zajic (author)Hardback

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Description

Almost all incidences of cheating, theft, fraud, or loss can be detected through the surveillance of critical transactions, audit observations, and reviews of key metrics. Providing proven-techniques for detecting and mitigating the ever-evolving threats to casino security, this book covers the core skills, knowledge, and techniques needed to protect casino assets, guests, and employees. Drawing on the authors' six decades of combined experience in the industry, Casino Security and Gaming Surveillance identifies the most common threats to casino security and provides specific solutions for addressing these threats. From physical security and security management to table and gaming surveillance, it details numerous best practice techniques, strategies, and tactics, in addition to the metrics required to effectively monitor operations. The authors highlight valuable investigation tools, including interview techniques and evidence gathering. They also cover IOU patrol, tri-shot coverage, surveillance audits, threat analysis, card counting, game protection techniques, players' club theft and fraud, surveillance standard operating procedures, nightclub and bar security, as well as surveillance training. Complete with a glossary of gaming terms and a resource-rich appendix that includes helpful forms, this book covers everything surveillance and security professionals need to know to avoid high-profile incidents, costly compliance violations and damage to property and revenue. It's professionals like Al and Derk who personify the professionalism that is crucial when establishing and operating modern casino security and surveillance departments. This book will quickly become the Bible for any security and surveillance officer. -Roger Gros, Publisher, Global Gaming Business Magazine

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About Author

Derk Boss is a well-respected gaming protection operator and consultant with more than twenty-eight years of experience within the gaming industry. He has served in executive positions in security, surveillance, and compliance capacities for American Casino and Entertainment Properties, Grand Casinos, Bally's, Aztar, Del Webb corporations, and Tropicana Entertainment. The surveillance teams trained and led by Boss have a proven track record of success in the detection of cheating, advantage play, and both internal and external theft and fraud. Boss has earned professional certification as a Certified Fraud Examiner (CFE), Certified Protection Professional (CPP), and Certified Surveillance Professional (CSP). Presently, Derk serves on the Gaming and Wagering Council for ASIS International and is a past chairman for the Council. He is currently the president of the International Association of Certified Surveillance Professionals (IACSP) and is one of its founding members. Derk is also a respected author, instructor, and speaker, specializing in the fields of surveillance training and methodology, gaming protection, loss prevention, and the detection of internal and external theft and fraud. He has appeared as an expert on several television networks, including the Travel Channel and his technical articles have appeared in dozens of professional journals, including Security Management magazine, which is published by ASIS International. ASIS International is the largest organization for security professionals with more than 36,000 members worldwide. As a speaker, he has been featured at several international conferences including the Global Gaming Exposition, Gaming Operation Summit, and Biometric Summit. Derk currently resides in Evansville, Indiana where Derk is the Director of Security and Surveillance for Casino Aztar. Alan W. Zajic is a Nevada licensed independent security consultant specializing in hospitality, gaming and retail security environments primarily in Nevada. He has more than 30 years of practical hands-on experience in security and surveillance operations and served as security director for the Sahara Tahoe and High Sierra resorts in Lake Tahoe as well as corporate security for Del E. Web, Corp. in Nevada. Alan is a member of ASIS International where he holds the designation of Certified Protection Professional (CPP) and is currently the chairman of the Hospitality, Entertainment and Tourism Security Council as well as being an active member of the Gaming and Wagering Protection Council. He is actively involved in the Northern Nevada and Las Vegas Chapters as well as the international security community. He is also a member of the International Association of Certified Surveillance Professionals (IACSP) where he holds the designation of Certified Surveillance Professional (CSP) and is a member of the International Association of Professional Security Consultants (IAPSC). He is a subject matter expert and track advisor for the American Gaming Association. In addition, Alan is an instructor for the University of Nevada at Reno in the Gaming Management Program and at UNLV for the International Gaming Institute in security and surveillance applications. He is frequently requested to present sessions at international security conferences and for various organizations throughout the country. Further, he is frequently called upon to serve as a forensic security consultant (expert witness) in gaming, hospitality, retail, bars and nightclubs, and multi-unit housing environments nationally and in Nevada. His practice areas include forensic consulting, management consulting, major incident management, policy and procedure development as well as conducting tailored training programs for gaming operations.

Contents

SURVEILLANCE IN GAMING OPERATIONS Camera Operational Techniques Surveillance Patrols IOU Patrol Tri-Shot Coverage Surveillance Audits Surveillance Close Watches Proactive or Reactive? Covert Cameras Game Protection Surveillance Skills Game Protection Tells Basic Strategy Card Counting Money Management Critical Index Evaluating Players Suspicious Activity, Advantage Play and Cheating at Gambling Internal Theft and Fraud What is Internal Theft and Fraud Why is Internal Theft and Fraud so Costly? Why Do Employees Steal Detecting Internal Theft and Fraud Loss Prevention Programs Threat and Risk Assessment Key Departments to Monitor for Internal Theft and Fraud Protection Strategies and Best Practices for Promotions Loss Prevention at the Point of Sale Marketing Programs and Promotions Security Surveillance The Evolution of Security Surveillance Tips for Successful Security Surveillance Operation Administration and Support Standard Operating Procedures Key Surveillance Policies and Procedures Key Surveillance Functions Investigations Fundamental Investigative Techniques Interviewing Suspects and Witnesses Evidence Gathering and Handling Surveillance Training and Education Surveillance Training and Education Program (STEP) Program Set Up Statistical Information and Analysis Table Games Slots Key Daily Reports Key Business Indicators Surveillance in the Future PHYSICAL SECURITY IN GAMING OPERATIONS The Gaming Security Officer's Role The Operational Separation from Surveillance and Why Proactive Presence Public Relations and Security Uniforms and Appearance Security Patrols and Assignments in the Gaming Environments The Function of Patrol and Assignments Identification Checks as a Constant Stationary Assignments Dispatchers Lost and Found Ingress and Egress Positions Employee Entrances and Loading Docks Patrol of Hotel and Guest Rooms Patrolling the Casino Floor Securing Parking Lots and Garages Plain Clothed Security Details Target Area Security Alcohol and the Gaming Environment Responsible Alcohol Service Managing Intoxication Nightclubs, Ultra Lounges and Bars Table Game Fills, Credits, Drops and Money Protection of Currency and Negotiable Chips Fills and Credits. Understanding the Flow of Chips Escorting Employees with Cash Drawers The Slot Machine Drop Table Games and Validator Box Drops Managing and Controlling Incidents Calls for Service: Responding to Incidents Intoxication and Incident Control CCTV and Documenting Incidents The Verbal and Physical Altercation Public Domestic Fights Removing Undesirables Eject, Evict, Trespass and "86" Underage People The Function of "86" and the Formal Process Converting Incidents to a Trespass Warning "Three Fingers" Escorts to the Nearest Door Making the Decision to Affect a Citizen's Arrest Prosecuting the Trespasser Employee Misconduct Incidents in Hotel Areas Conducting the Welfare Checks Domestic Hotel Incidents and Evicting a Guest Arrests and Detainments An Arrest as a Last Resort Restroom Use Notifying Local Law Enforcement Checking Restraints Dealing with Medical Issues Conducting Searches Theft, Larceny, and other Property Crimes Theft and Fraud: The Security Response Valet Parking Theft from Guest Rooms Inventory Theft by Employees Bartenders and Servers Food Cashiers and Servers The Friends and Family Discounts Maintenance and Engineering Areas The Major Security Incident Guns and Gaming Casino Robbery Active Shooter Training Gaming Security Officers Training as a Constant New Hire Orientation Training of the New Security Officer Field Training Specialized Training Refresher Training Common Casino Scams and Crimes Where there are People with Money, Scams are Present The Short Change Artists Check Cashing and Cashier's Cage Distraction Crimes Abusing Marketing Promotions The Slip and Fall Artist Prostitution and Related Crimes Managing Casino Security The Security Industry in General and Gaming Security Know your Facility Monitoring Police Calls to your Facility Communicating with Local Law Enforcement Professional Groups and Associations Tracking, Analyzing and Managing Incidents Internal Staff Communications Policies and Procedures Written Reports Standards and Guidelines Glossary of Gaming Terms Appendix: Additional Forms, References, and Resources Audit Planning Sheet Audit Master Schedule Audit Monthly Schedule Access Removal Flow Chart IOU Patrol Flow Chart Food and Beverage Tells Incident Report Log Blackjack Countdown Sheet Evaluating Blackjack Play Surveillance Operation Procedures - Standard Response to Slot Jackpots

Product Details

  • publication date: 08/10/2010
  • ISBN13: 9781420087826
  • Format: Hardback
  • Number Of Pages: 322
  • ID: 9781420087826
  • weight: 748
  • ISBN10: 1420087827

Delivery Information

  • Saver Delivery: Yes
  • 1st Class Delivery: Yes
  • Courier Delivery: Yes
  • Store Delivery: Yes

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