Communicating for Managerial Effectiveness: Problems / Strategies / Solutions (5th Revised edition)

Communicating for Managerial Effectiveness: Problems / Strategies / Solutions (5th Revised edition)

By: Phillip G. Clampitt (author)Paperback

1 - 2 weeks availability


Author, Phillip G. Clampitt (Hendrickson Professor of Business) skillfully integrates theory, research, and real-world case studies into models designed to enhance understanding of complex communication issues and guide thoughtful responses to the challenges. The book's "Wheel of Communication Effectiveness" model illustrates the unified nature of a world-class communication system. Communicating for Managerial Effectiveness, Fifth Edition equips students, managers, and executives with the strategies and tools to address common communication problems experienced in organizations with the goal of learning how to add value to their organizations by communicating more effectively. Some of these challenges include: communicating about major changes; spanning organizational boundaries; selecting the proper communication technologies; transforming data into knowledge; addressing ethical dilemmas; providing useful performance feedback; cultivating the innovative spirit; and building a world-class communication system. New to the fifth edition: new model for assessing, managing, and mastering traditional and developing communication technologies; emphasis on social media with current and relevant examples; new research on decision-making heuristics and biases; new "how-to" tools and exercises to demonstrate how to craft effective communication strategies and develop tactics; "Historical Hyperlinks" feature with insights from fascinating leaders including Teddy Roosevelt, Martha Graham, Socrates, and Juliette Gordon Low to explore the communication challenges they faced and how they resolved them. Have You Ever Formulated a Response to Someone's Idea Before the Person Finishes Speaking?

Create a review

About Author

Phillip G. Clampitt (PhD, University of Kansas) is the Blair Endowed Chair of Communication at the University of Wisconsin-Green Bay. He was previously designated the Hendrickson Named Chair of Business. The Wall Street Journal and MIT Sloan Management Review has highlighted his work on "Decision Downloading," which details how companies can effectively communicate decisions to those not involved in the decision-making process. He is the author of a SAGE Publications best seller, Communicating for Managerial Effectiveness 5e (see, co-author of the forthcoming Progress Makers: Beyond the Desire to Lead (SAGE, and co-author of Embracing Uncertainty: The Essence of Leadership. Along with being on the editorial board of numerous professional journals, his work has been published in a variety of journals including the MIT Sloan Management Review, Academy of Management Executive, Management Communication Quarterly, Journal of Business Communication, Communication World, Journal of Broadcasting, Journal of Communication Management, lvey Business Journal, and Journal of Change Management. In addition to many guest speaking opportunities in the U.S., he has also been invited to speak internationally at The University of Pisa, The University of Aberdeen, The University of Ulster, as well as to numerous multinational businesses and professional organizations. As a principal in his firm, Metacomm, he has consulted on communication issues with a variety of organizations, such as PepsiCo, Manpower, Schneider National, American Medical Security, Dean Foods, The Boldt Company, Stora Enso, The U.S. Army War College, Appleton Papers, Foremost Farms, Thilmany Paper, Dental City, and Nokia (see


I. FOUNDATION 1. Understanding Communication 2. Examining Communication Approaches 3. Scrutinizing Ethical Issues 4. Imparting the Organizational Culture II. COMMUNICATION CHALLENGES 5. Selecting and Using Communication Technologies 6. Managing Data, Information, Knowledge, and Action 7. Providing Performance Feedback 8. Communicating Across Organization Boundaries 9. Communicating About Change 10. Cultivating the Innovative Spirit 11. Building a World-Class Communication System

Product Details

  • publication date: 15/01/2013
  • ISBN13: 9781412992046
  • Format: Paperback
  • Number Of Pages: 352
  • ID: 9781412992046
  • weight: 635
  • ISBN10: 1412992044
  • edition: 5th Revised edition

Delivery Information

  • Saver Delivery: Yes
  • 1st Class Delivery: Yes
  • Courier Delivery: Yes
  • Store Delivery: Yes

Prices are for internet purchases only. Prices and availability in WHSmith Stores may vary significantly