Communication is a key theme of the QTLS Standards. This accessible book helps readers to understand the theories and principles that underpin effective communication and apply this theory to improve their communication with learners, colleagues and others in professional life. It examines the environment of educational settings and looks at how individuals themselves communicate with the sector. It gives detailed advice on communication skills and promoting a supporting learning environment. It goes on to include notes on communicating for specific teaching situations, inclusion and working with colleagues. Finally, it covers resources for communication and their adaptation for different situations.
Keith Appleyard has worked within the post-16 sector since 1978 as a lecturer, college senior manager and teacher trainer. He has been a tutor and course leader for PGCE/Cert Ed programmes at Lincoln College, and a tutor on these programmes at Nottingham Trent University. He is presently an ITT reviewer for Standards Verification UK (SVUK). Nancy Appleyard has been teaching communication studies and personal development to a wide range of adults since 1994. Initially she worked as a tutor at Lincoln College teaching government funded programmes for returner to education. Since 2001 she has designed and developed more wide-ranging and flexible communication and personal development programmes within the FE sector and voluntary organisations.
Introduction Communication theory: process, perception and interaction Listening and speaking skills Non-verbal communication, writing and reading skills The human factor in communication Communicating for inclusivity Managing behaviour through communication Communicating with large groups and with distance learners Communicating within organisations Communicating with colleagues Resources