Communication and cultural diversity have become key focus areas as the health service engages with goals of health improvement and equity.
This timely and unique book provides a rigorous and challenging review of recent research, with a particular focus on health communication interventions concerning service users who may lack fluency in English. The book shows that meeting the needs of all health service users, including disadvantaged groups, depends on both structures and processes of communication.
This book will prove invaluable to healthcare professionals and medical students, academics, practitioners, service managers and policy makers concerned with improving health services for minority ethnic groups.
Mark Robinson is a Research Fellow at the School of Healthcare Studies, University of Leeds. Research interests include healthcare communication, socio-cultural diversity, ethnicity, and institutional language and interaction. He has previous research experience of intercultural communication in education.
Contents: Introduction; Part One: Communication barriers: Process barriers; Structural barriers; Part Two: Intervention studies: Service development; Advocates and linkworkers; Interpreters; Training; Health education programmes and resources; Conclusions. rd034.doc