This book presents a functional taxonomy to see, understand and manipulate the roots of life's conflicts. You will have the background, the principles, and a collection of tricks to manage and ideally avoid dangerous conflicts. You may not realize that your reactions to conflict are subconscious, scripted, and for the good of the group. Once recognized, you can take actions that will reduce your chances of being caught up in conflicts. After reading this book, you can never go back. Even if you refuse to admit how often your monkey brain has controlled your life, escalations leading to conflict will never again be invisible to you.
Rory Miller, author has served for 17 years in corrections as an officer and sergeant, working maximum security, booking, and mental health. In 2010, he began collaborating with Marc MacYoung for a police verbal de-escalation program. That program became ConCom. Not just for police, ConCom has been taught in 8 countries and to groups ranging from police academies to hospitals and factories. Rory Miller resides in the Pacific Northwest.