Consumer Psychology of Tourism, Hospitality and Leisure, Volume 2

Consumer Psychology of Tourism, Hospitality and Leisure, Volume 2

By: Josef Mazanec (editor), Geoffrey Crouch (editor), Arch Woodside (editor)Hardback

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This book is based on papers given at the 2nd Symposium on Consumer Psychology of Tourism, Hospitality and Leisure (CPTHL) in Vienna in July 2000. The Symposium comprised papers reflecting the progress in consumer psychology theory and research. The Vienna Symposium put special emphasis on consumer decision making for evaluating choice alternatives in tourism, leisure, and hospitality operations. The reports have been arranged into five major compartments.

About Author

G. I. Crouch is at La Trobe University, Australia. J. Mazanec teaches at Vienna University, Austria. J. R. Brent Ritchie is at the University of Calgary, Canada. A. G. Woodside teaches at Boston University.


Part One: CONSUMERS AND DESTINATIONS 1: Developing Operational Measures for the Components of a DestinationCompetitiveness/Sustainability Model: Consumer versus Managerial Perspectives, JR Brent Ritchie, G I Crouch and S Hudson 2: Destination Images and Consumer Confidence in Destination Attribute Ratings, RR Perdue 3: Breaking the Rules: Cognitive Distance, Choice Sets and Long-Haul Destinations, THarrison-Hill 4: The Impact of Seemingly Minor Methodological Changes on Estimates of Travel andCorrecting Bias, Jay Beaman,Jeff Beaman, J T O' Leary and S Smith Part Two: DECISION PROCESSES 5: A Review of Choice Modelling Research in Tourism, Hospitality and Leisure, G I Crouch and J J Louviere 6: Qualitative Comparative Analysis of Travel and Tourism Purchase-Consumption Systems, R L King and A G Woodside 7: Representing and Predicting Tourist Choice Behaviour: A Rule-Based vs. Utility-Based Approach, M van Middelkoop,A W J Borgers, T Arentze and H J P Timmermans 8: Two Means to the Same End: Hierarchical Value Maps in Tourism - Comparing the Association Pattern Technique with Direct Importance Ratings, A Zins Part Three: CONSUMER SEGMENTS 9: Segmenting Travel on the Sourcing of Information, T Bieger and C Laesser 10: 'Nowhere Left to Run': A Study of Value Boundaries and Segmentation Within the Backpacker Market of New Zealand I Ateljevic and S Doorne 11: Using Internet Technology to Request Travel Information and Purchase Travel Services: A Comparison of X'ers, Boomers and Mature Market Segments Visiting Florida, M A Bonn, H Leslie Furr and A Hausmann 12: Which Determines Our Leisure Preferences: Demographics or Personality? R L McGuiggan Part Four: SEGMENTATION METHODOLOGY 13: A New Psychographic Segmentation Method using Jungian MBTI Variables inthe Tourism Industry, J Y Gountas and S (Carey) Gountas 14: K-Means vs. Topology Representing Networks: Comparing Ease of use for Gaining Optimal Results with Reference to Data Input Order, A Ganglmairand B Wooliscroft 15: Behavioural Market Segmentation Using the Bagged Clustering Approach basedon Binary Guest Survey Data: Exploring and Visualizing Unobserved Heterogeneity, S Dolnicar and F Leisch 16: Mastering Unobserved Heterogeneity in Tourist Behaviour Research, JAMazanec Part Five: CONSUMPTION, EVALUATION AND DIS/SATISFACTION 17: The Consumption of Tour Routes in Cultural Landscapes, T Oliver 18: Evaluating Heritage Visitor Attractions from the Consumer Perspective: A Focus on Castlefield Urban Heritage Park in Manchester, UK, P Schofield 19: A Critical Review of Approaches to Measure Satisfaction with TouristDestinations, M Kozak 20: A Review of Comparison Standards used in Service Quality and Customer Satisfaction Studies: Some Emerging Issues for Hospitality and TourismResearch, Y Ekinci, M Riley and J S Chen 21: The Antecedents and Consequences of Vacationers' Dis/satisfaction: Talesfrom the Field, A Decrop

Product Details

  • ISBN13: 9780851995359
  • Format: Hardback
  • Number Of Pages: 368
  • ID: 9780851995359
  • ISBN10: 0851995357

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