Contact Us! Coursebook with Audio CD: Call Center English Skills

Contact Us! Coursebook with Audio CD: Call Center English Skills

By: Jane Lockwood (author), Hayley McCarthy (author)Mixed Media

Up to 2 WeeksUsually despatched within 2 weeks

Description

CONTACT US develops high-end professional English language communication skills for the BPO industry. The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.

Product Details

  • ISBN13: 9780521124737
  • Format: Mixed Media
  • running time: 65
  • Number Of Pages: 136
  • ID: 9780521124737
  • weight: 420
  • ISBN10: 0521124735

Delivery Information

  • Saver Delivery: Yes
  • 1st Class Delivery: Yes
  • Courier Delivery: Yes
  • Store Delivery: Yes

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