Contact US! Trainer's Manual: Call Center English Skills

Contact US! Trainer's Manual: Call Center English Skills

By: Jane Lockwood (author), Hayley McCarthy (author)Paperback

Up to 2 WeeksUsually despatched within 2 weeks

Description

CONTACT US develops high-end professional English language communication skills for the BPO industry. This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail. It includes model answers to the activities and keys to exercises as well as photocopiable materials.

Product Details

  • ISBN13: 9780521178587
  • Format: Paperback
  • Number Of Pages: 64
  • ID: 9780521178587
  • weight: 190
  • ISBN10: 0521178584

Delivery Information

  • Saver Delivery: Yes
  • 1st Class Delivery: Yes
  • Courier Delivery: Yes
  • Store Delivery: Yes

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