This is a collection of 36 real-life cases on all aspects of IT utilization and management in organizations throughout the world. The evolution of information technology (IT) has come about very rapidly and continues to increase. The future of information technology remains unlimited, as its practices have become standards in the 21st century. Having access to the latest technological achievements and research findings related to IT applications is becoming essential to modern organizations and organizational functions. Due to this increased evolution in information technology and increased use, some organizations have been effective in the utilization and management of IT applications. Some on the other hand, have not been successful in many aspects of IT and its adaptation in their organizations. In order to create and present a better understanding of information technology management, this 2002 volume brings together a range of scholars, researchers of information technology, and managers from all over the world.
DataNaut incorporated - growing pains of a small company on the verge of an Internet revolution; military applications of natural language processing and software; IT-based decision tools for item processing operations management in retail banking; the dilemma of dairy farm group between redesigning of business processes and rebuilding of management information systems; developing a hypertext guide program for teaching the simple task of maintaining and troubleshooting educational equipment; IS strategy at NZmilk; implementing information technology to effectively utilize enterprise information resources; implementation of information technology in a job shop manufacturing company - a focus on ManuSoft; shared workspace for collaborative engineering; IT in improvement of public administration; the foreign banks' influence in information technology adoption in the Chinese banking system; adopting the process view - a case study of modelling change in the not-for-profit sector; developing interorganizational trust in business-to-business e-commerce participation - case studies in the automotive industry; analyzing the evolution of end user information technology performance - a longitudinal study of a county budget office; adopting IT - food program sponsor discovers it's no picnic; everyone's watching - the remarkable public reorganization of the Nevada department of motor vehicles; IT help desk implementation - the case of an international airline; application of tree-based solutions - a case study with INEEL; recognizing runaway IS projects when they occur - the bank consortium case; long term evolution of a conceptual schema at a life insurance company; incentives and knowledge mismatch - the deemed failure of a BPR project in a large banking organization; risks in partnerships involving information systems development -lessons from a British National Health Service hospital trust; a case on communications management; a case of one IT regional library consortium - VALE - virtual academic library environment; Prudential Chamberlain Stiehl - the evolution of an IT architecture for a residential real estate farm, 1996-2001; seaboard stock exchange's emerging e-commerce initiative; added-value benefits of application of Internet technologies to subject delivery; enterprise information portal implementation - knowledge sharing efforts of a pharmaceutical company; design and implementation of a wide area network - technological and managerial issues; an experience of software process improvement applied to education - the personal work planning techniques; SEIU local 36 benefits office - the Y2K crisis and its aftermath; credit card system for subsidized nourishment of university students; designing a first-iteration data warehouse for a financial application service provider; reengineering the selling process in a showroom; leveraging IT and a business network by a small medical practice; systems design issues in planning and implementation - lesso