Organizations are about conversations. For any organization to achieve its goals, people need to interact and those interactions require dialogue and conversation. Yet, thanks to technology, we seem to be having fewer genuine conversations. This book seeks to change this, through "how to skills" and wider cultural change advice.
Dr Tim Baker is an international consultant and Director of Winners-at-Work Pty Ltd. Winners-at-Work is a consultancy that specialises in leadership development, change management and assisting managers to develop productive workplace cultures. In 2013, Tim was voted one of the 50 Most Talented Global Training & Development Leaders by the World HRD Congress. He has conducted over 2,430 seminars, workshops and keynote addresses to over 45,000 people in 11 countries across 21 industry groups. Aubrey Warren is an experienced communication and leadership trainer, lecturer, coach, and writer who has contributed to the professional development of thousands of people across Australia and internationally since 2001. With a background in media production, Aubrey has published The Situational Leader e-newsletter since 2007. He is Australia's Situational Leadership (R) master trainer for the Center for Leadership Studies in the USA and teaches communication and leadership for the QUT Graduate School of Business and its executive development programs.
1. Organizations Are Conversations PART I: DEVELOPING A CULTURE FOR CONVERSATIONS 2. The Them And Us Employment Relationship: A Culture Of Discouraging Conversations 3. A New Employment Relationship: A Culture Of Encouraging Conversations 4. The Nine Common Barriers To Communication PART II: TYPES OF WORKPLACE CONVERSATIONS 5. Development Conversations: The Five Conversations Framework 6. Development Conversations: Five More Conversations 7. Conversations For Building Relationships 8. Conversations For Making And Reviewing Decisions PART III: THE SKILLS OF CONVERSATIONS 9. The 'Face' Of Communication 10. Active Listening Can Make Other People Better Communicators Too 11. Using Your Eyes (Part 1): Three Perceptual Positions 12. Using Your Eyes (Part 2): Watching And Being Watched 13. The Art Of Inquiry In Conversations 14. Creating And Maintaining Safe, Open Feedback Channels