Dealing With Difficult People: MP3 Audio Recordings & Workbook PDF (Digital original)

Dealing With Difficult People: MP3 Audio Recordings & Workbook PDF (Digital original)

By: Julie Hay (author)Mixed Media

Up to 2 WeeksUsually despatched within 2 weeks


DEALING WITH DIFFICULT PEOPLE - MP3 AUDIO DOWNLOAD The first thing about dealing with difficult people is realising that they think it's you! The second is learning that you have many more options than you thought! The third is enjoying the challenge of dealing with even the really difficult ones! To be successful at work and play, we need to be able to deal effectively with colleagues, customers, managers, junior employees, friends, family, officials, service providers, sales staff, administrators, people trying to influence us . . . . . . This set of over 3hrs of audio recordings was captured at Julie's 'Dealing with Difficult People' live seminar at Wembley Conference Centre. Originally made available as a set of audio cassettes (do you remember those!?!), you can now download these audio recordings to listen to on your MP3 player wherever you want. Julie uses her usual fun and involving presentation style to introduce the audience to a range of theories, concepts and tools including assessing quadrant, ego states, strokes, drivers and some NLP ideas. During this set of audio recordings you will learn about: * how to build rapport and get on someone else's wavelength * the three keys to maintaining good relationships * effective channels of communication - and when to use each * our working styles - and how they help and hinder us * how to handle aggression, over-adaptation and apathy * how to dismantle your own BARs to assertiveness * motivating yourself and others - and recognition patterns in your organisation * stimulating creativity and encouraging innovation * persuasion styles and leadership styles - for maximum motivation and impact DEALING WITH DIFFICULT PEOPLE - WORKBOOK PDF There is also an optional Dealing With Difficult People Workbook PDF to accompany and complement the MP3 audio recordings. This workbook provides an overview of the ideas and concepts covered in the audio recordings, together with a number of activities you can do, including some questionnaires so you can score yourself.

About Author

Julie Hay can be contacted at Psychological Intelligence Ltd Wildhill, Broadoak End, Hertford SG14 2JA UK Telephone 44 (0) 1992 550246 email Psychological Intelligence Ltd, formerly trading as A D International is a training consultancy that specialises in developing people and their organisations. Contact us for a free discussion about your needs. We work with organisations and individuals, providing: * training in the full range of interpersonal skills * management and leadership development * teambuilding events * design and implementation of mentoring schemes * consultancy for organisational change * assessment and development centres * executive coaching, individual career management counselling * training for trainers, consultants, facilitators, counsellors We are a virtual organisation, allowing us to bring together teams of associates to match client requirements. We are professionally accredited internationally in a number of different psychological approaches; this combined with our extensive management experience enables us to produce innovative yet pragmatic initiatives to suit your needs. Julie Hay also leads Psychological Intelligence Foundation CIC, a non-profit educational foundation that provides training in transactional analysis that can lead to various awards and qualifications, including awards for children, parents, managers and others as well as international qualifications and/or postgraduate qualifications through to an MSc, with optional accreditations for the Chartered Management Institute, the European Mentoring & Coaching Council, the Institute of Leadership & Management, and others.


1. Welcome to this Workbook 2. Who is your Dipper from Hell? 3. Working Styles 4. Rapport 5. Representational Systems 6. Spider Maps 7. Personal Styles 8. BARs to Effectiveness 9. Steps to Success 10. Emotional Control 11. Resource States 12. Circles of Excellence 13. Strokes 14. Windows on the World 15. AP3 - the Assessing Cube 16. Psychological Games 17. Action Planning 18. The 3 Keys to Relationships

Product Details

  • ISBN13: 9781907037207
  • Format: Mixed Media
  • ID: 9781907037207
  • ISBN10: 1907037209
  • edition: Digital original

Delivery Information

  • Saver Delivery: Yes
  • 1st Class Delivery: Yes
  • Courier Delivery: Yes
  • Store Delivery: Yes

Prices are for internet purchases only. Prices and availability in WHSmith Stores may vary significantly