The development of technical leadership capabilities is often overlooked as a training requirement in organisations but these are key to business success.
In this book, management experts Brian Sutton and Robina Chatham describe six management techniques to help you develop your leadership capabilities and deliver benefit to your customers, team and organisation. With real life examples, tips and mini exercises, you'll also boost your soft skills as you improve your professional value.
Prof Brian Sutton has over 40 years' management and leadership experience. He has developed comprehensive information systems strategies, conducted large-scale re-engineering initiatives and led major organisational change. Dr Robina Chatham has over 35 years' experience in IT. She specialises in management development and executive coaching and is the author of a number of books including 'The Art of IT Management'.
1. Understanding Your Customers: How To Truly Delight Them 2. Seeing the Big Picture and Thinking Strategically 3. Seeing New Opportunities and Recognising The Unexpected Before It Happens 4. Building A Spirit of Innovation 5. Being Seen As Someone Who Helps Change To Happen 6. Helping Your Team To Cope With The Rigours of Change