Delivering Customer Value Through Procurement and Strategic Sourcing: A Professional Guide to Creating a Sustainable Supply Network

Delivering Customer Value Through Procurement and Strategic Sourcing: A Professional Guide to Creating a Sustainable Supply Network

By: Yusen Xia (author), Walter L. Wallace (author)Hardback

2 - 4 weeks availability


This is the complete executive's guide to driving sustainable competitive advantage and mitigating risk in today's complex supply networks. Two of the field's leading consultants show senior managers how to apply advanced strategic sourcing to significantly improve your supply chain's efficiency, effectiveness, and sustainability. Drawing on their cutting-edge research, Yusen Xia and Walter L. Wallace help you go beyond mere cost-cutting and contract management to redesign and orchestrate your entire multi-tier supply chain. Wallace and Xia present powerful case studies and lessons from UPS, Coca-Cola, Home Depot, Shaw Industries, and other pioneers. You'll learn how to: * Bring together the multiple business disciplines whose work impacts sourcing and procurement * Use strategic sourcing techniques to create a more sustainable supply chain * Integrate the use of emission permits into your strategic sourcing programs * Manage procurement when the cost of raw materials fluctuates widely * Effectively utilize financial hedging in strategic sourcing * Deepen your understanding of contemporary buyer-supplier relationships * Implement strategic lead-time management * Increase visibility as a way to become more demand-driven * Take advantage of recent advances in e-sourcing and e-procurement * More effectively manage risk and uncertainty in your supply network * Make better outsourcing/insourcing decisions in global supply chains If you're a senior manager who wants to transform sourcing and procurement into a key competitive differentiator, this book will help you deliver the goods.

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About Author

Walter L. Wallace is an instructor in the Robinson College of Business, Georgia State University. He received his MBA in Supply Chain Management from the Brock School of Business at Samford University and his undergraduate degree in Industrial and Systems Engineering from Mississippi State University. He has 30+ years of expertise in heavy manufacturing industry and service (fabrication and distribution) industries, with an emphasis in corporate governance, strategic operations planning, marketing, operations, logistics and transportation. He has been researching in the areas of strategic sourcing and procurement, service operations management, and supply chain management. He has published papers in journals such as International Business Research, Teaching and Practice and Operations Management Education Review. He has been awarded twice by the National Sciences Foundation (NSF) for research. He teaches Operations Management, Service Operations Management, Operations Strategy, Supply Chain Management and Logistics & Operations Planning. Yusen Xia is an associate professor in the Robinson College of Business, Georgia State University. He received his PhD in Supply Chain and Operations Management from the McCombs School of Business at the University of Texas at Austin in 2004 and has been working at Georgia State University since then. He researches in the areas of the interfaces between operations and marketing, and managing uncertainties and risks in supply chains. He has published papers in various journals such as Manufacturing & Service Operations Management, Operations Research, Production and Operations Management, Naval Research Logistics, IIE Transactions, Decision Analysis, Decision Sciences, etc. His research has been supported by grants from the National Sciences Foundation (NSF) and companies such as, Ryerson Inc. etc. He teaches Operations Management, Project Management, and Supply Chains.


Introduction 1 Notes 4 Chapter 1: Purchasing, Procurement, and Strategic Sourcing 5 Strategic Sourcing Methodology 7 Supplier Relations and Performance 16 Notes 17 Chapter 2: Managing Sourcing and Procurement Processes 19 Step 1: Determine the Type of Purchase and Level of Investment 20 Step 2: Perform the Procurement Process 21 Step 3: Evaluate the Effectiveness of the Strategic Sourcing Process 23 Supplier Selection 24 Use of the Tradeoff Analysis for Supplier Selection 27 Procurement Pricing 29 The Procurement Team and Its Contribution 32 Notes 33 Chapter 3: Strategic Sourcing and Delivering Customer Value 35 Delivering Customer Value 35 Defining Customer Service 37 The Impact of "Out of Stock" 39 Value Creation and Effectiveness 39 It's the Totality of the Offer that Delivers Customer Value 41 Market-Driven Supply Chains 43 Identifying Customers' Service Needs 44 Defining Customer Service Objectives 47 The Cost Benefit of Customer Service 48 Setting Customer Service Priorities 49 Setting Service Standards 53 Notes 57 Chapter 4: The Size of the Organization Spend and Financial Significance 59 Organizational Spend and Its Significance 60 Return on Investment Effect 60 Profit-Leverage Effect 61 Reduction in Inventory Investment 63 Supply Side Contribution to the Organization 64 The Mission, Vision, and Strategy of the Organization 67 The Size of the Organization 68 The Financial Strength of the Organization 69 The Reputation of the Organization 69 Notes 70 Chapter 5: Understanding Buyer-Supplier Relationships 71 Trusting a Single Source 71 An Apple of an Idea 72 A Calculated Risk 73 Keeping the Complex Simple! 74 A Foolproof Strategic Procurement System 75 Managing the Strategic Sourcing Decision: Buyer-Supplier Relationships 87 Notes 88 Chapter 6: Value Creation for Global Procurement Competitiveness 91 Spotlight on Procurement Performance 93 The Strategic Sourcing Decision: The Best Value Chain Wins 101 Notes 101 Chapter 7: Procurement under Raw Material Price Fluctuations 103 Raw Materials and Commodity Procurement Contracts and Trading Markets 105 Raw Materials and Commodities Price Forecasting 107 Commodity Procurement Strategies when Forecasted Prices Are Increasing 116 In Conclusion 122 Notes 122 Chapter 8: Supply Processes and Information Technology 125 The Supply Management Process 128 Technology-Driven Efficiency and Effectiveness 131 Building Application Layer Security into the Supply Chain 150 Information Technology Implications for Strategic Sourcing 152 Notes 156 Chapter 9: Creating a Sustainable and Environmentally Compliant Supply Network 163 A Greener Manufacturing Process 167 Initial Steps 171 Considerations for a Greener Supply Network 175 Big Picture Considerations 179 Why Sustainability? 181 Green Sourcing 183 A Green Strategic Sourcing Process 185 Building a Competitive Advantage through Collaborative Sustainability Goals 189 Corporate Social Responsibility 190 Notes 192 Chapter 10: Time-Based Strategic Management 197 Supplier Lead Times 198 Quantity, Delivery, and Lead Time 200 Time Has a Price 204 A Shift in Priorities 207 Logistical Lead-Time Network Management 208 Eliminating Waste through Streamlined Flow 210 Throughput Time Element Analysis 211 Operational Effectiveness 211 Notes 212 Chapter 11: The Use of Emission Permits in Strategic Sourcing 215 Top-Down Trading System 218 Bottom-Up Trading System 220 Linking Different Systems 224 Further Thoughts on the Subject of Emissions-Trading Systems 225 In Conclusion 227 Glossary of Related Terminology 227 Notes 231 Chapter 12: Visibility as an Attribute to Becoming Customer-Centric and Demand-Driven 233 Big Data, Greater Visibility 235 Greater Visibility: What More Can We Do? 238 Building Visibility in the Inbound Supply Chain 239 Visibility on a Cloud-Based Supply Chain Network 243 Event Sourcing Software Architecture 245 Dell's Information Visibility System 247 Crate & Barrel's Vision for Global Supply Chain Visibility 247 A Well-Implemented Visibility Solution 249 Notes 250 Chapter 13: Understanding the Supply Chain Risk Profile 253 Managing Supplier Risk 254 The Hidden Risks of Supply Chain Innovation 256 Growing Threats to Supply Chains 259 Mitigating Risk by Gaining Visibility in the Global Network 261 Mapping the Organization's Internal Risk Profile 263 Managing Supply Chain Risk 266 Notes 274 Chapter 14: Reshoring: Revolution or Evolution 277 Offshoring 278 Improving the Outsourcing Decision 287 Reshoring 288 Nextshoring 291 Proximity to Demand: Localization and Postponement 291 Made in America 292 Outsourcing Services 293 Benefits and Risks of Outsourcing Services 293 Outsourcing Challenge 294 Classification of Business Services 296 Offshoring's Future 297 Notes 298 Chapter 15: Supply Chain Network Design and Analysis 301 Responsiveness 301 Reliability 305 Resilience 310 Relationships 316 Concluding Remarks 322 Notes 322 Index 325

Product Details

  • publication date: 21/11/2014
  • ISBN13: 9780133889826
  • Format: Hardback
  • Number Of Pages: 352
  • ID: 9780133889826
  • weight: 724
  • ISBN10: 0133889823

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  • Saver Delivery: Yes
  • 1st Class Delivery: Yes
  • Courier Delivery: Yes
  • Store Delivery: Yes

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