Dental Office Administration is a comprehensive resource that details the responsibilities of the dental office professional, providing practical communication techniques and tips for problem solving. It also provides the necessary clinical background information every dental office professional needs for a successful practice. Hands-on activities within the text require students to practice common tasks, such as dental charting, writing a memo, or conducting a mock telephone call with another student.
A free bonus DVD-ROM for Windows includes practice management software called "DENTRIXG4 practice management" to give students "real world" experience managing patient data and filing electronic claims. A companion Website includes the full text and a quiz bank.
Part 1 - Introduction to the profession Chapter 1: Introduction to Dental Office Administration What Is a Dental Office Administrator? Functions and Responsibilities Characteristics of a Successful Dental Office Administrator Professional Appearance Professional Attitude Promptness and Effective Time Management Other Characteristics Teamwork Confidentiality Importance of the Position Education and Certification Certification of the Dental Assistant National Credentials State Credentials State Credentials Certification of the Dental Office Administrator Dental Office Layout Reception and Business Areas Front Desk Dentist's Office Consultation Area Clinical Areas Staff Areas Dental Team Dentist Dental Specialists Dental Hygienist Dental Assistant Dental Office Manager Certified Dental Technician Sterilization Assistant and Office Assistant Association Memberships Chapter Two:Legal Responsibilities and Ethics Legal Concepts Contracts Expressed Contracts Implied Contracts Termination of Contracts Consent Laws That Apply to Dental Professionals Dental Practice Act Good Samaritan Act Americans With Disabilities Act Negligence and Malpractice Fraud Health Insurance Portability and Accountability Act of 1996 Confidentiality and the Privacy Rule Notice of Privacy Practice Minimum Necessary Standard Personal Representatives and Minors Preemption and Exception Determinations Administrative Requirements Security Regulations Administrative Safeguards Technical Safeguards Physical Safeguards Identifiers Transaction and Code Sets Ethics in Dental Office Administration Code of Professional Conduct Principles of Ethics Patient Rights and Responsibilities Chapter 3: Infection Control Disease Transmission and Occupational Exposure Methods of Disease Transmission Disease Transmission in and out of the Dental Office Patient to Dental Staff Dental Staff to Patient Patient to Patient Dental Staff to Family and Community Infection Control Agencies and Regulations Centers for Disease Control and Prevention Occupational Health and Safety Administration Implementing Office Policies and Maintaining Records Infection Control Techniques Part 2 - Communication Chapter 4: Dental Terminology Chapter 5: Communication in the Dental Office Chapter 6: Telephone Skills Chapter 7: Written Communication Part 3 - Dental Office Management Chapter Eight: Patient Record Management Chapter Nine: Patient Development and Maintenance Chapter Ten: Appointment Management Chapter 11: Staff Management Chapter 12: Filing Procedures Chapter 13: Inventory Chapter 14: Technology in the Dental Office Part 4 - Financial Management Chapter 15: Dental Insurance Chapter 16: Accounts Receivable Chapter 17: Accounts Payable Chapter 18: Banking Chapter 19: Payroll Part 5 - Career Considerations Chapter 20: Employment Strategies Appendix A: Answers to Checkpoint and Review Questions Glossary Index