Design for Six Sigma for Green Belts and Champions: Applications for Service Operations--Foundations, Tools, Dmadv, Cases, and Certification

Design for Six Sigma for Green Belts and Champions: Applications for Service Operations--Foundations, Tools, Dmadv, Cases, and Certification

By: Edward A. Popovich (author), David M. Levine (author), Howard S. Gitlow (author)Paperback

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Description

Most Six Sigma books are targeted at manufacturers, and don't reflect the unique implementation challenges service companies face. This book fills the gap. Using its practical, start-to-finish guidance, service company teams can utilize Six Sigma to drive powerful bottom-line benefits. The authors systematically introduce the management foundation required to implement Six Sigma successfully. Readers will discover how to lead teams to achieve results in shorter time frames, and present projects to executives concisely and effectively. This book thoroughly covers every stage of the DMADV Design for Six Sigma(R) Management improvement model: Define, Measure, Analyze, Design, and Verify/Validate. Outputs from Minitab, JMP, and SigmaFlow are illustrated and provided on CD-ROM and through downloadable date sets and templates.

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About Author

HOWARD S. GITLOW is Executive Director of the University of Miami Institute for the Study of Quality in Manufacturing and Service and Professor of Management Science, University of Miami, Coral Gables. As Visiting Professor at the Science University of Tokyo, he studied Quality Management with Dr. Noriaki Kano. A Six Sigma Master Black Belt and Fellow of ASQC, he has consulted on quality throughout the Fortune 500. He has co-authored eleven books, including Six Sigma for Green Belts and Champions, Quality Management 3rd ed., and The Deming Guide to Quality and Competitive Position (Prentice Hall). DAVID M. LEVINE is Professor Emeritus of Statistics and Computer Information Systems at Bernard M. Baruch College (CUNY). A leading innovator in statistics education, he has co-authored several best-selling textbooks. Levine also co-authored Six Sigma for Green Belts and Champions, and recently wrote Even You Can Learn Statistics, both published by Prentice Hall. EDWARD A. POPOVICH is former Vice President of Enterprise Excellence at Boca Raton Community Hospital, brought on board to introduce Six Sigma as it began its planning for a new community-affiliated teaching hospital and medical center. As President of Sterling Enterprises International, he consulted widely on organizational effectiveness, Six Sigma and other quality systems, customer support, service leadership, business improvement, reengineering, Total Quality, organizational change, and statistical/technical analysis. His clients have included GE, Motorola, Lockheed Martin, Johnson & Johnson, Intuit, Sony, BellSouth, First Data, NCR, JP Morgan, Intuit, Wachovia, A & P, and Samsung.

Contents

Acknowledgments and Thanks xx About the Authors xxi Preface xxiii Part I: Design for Six Sigma Basics 1 Chapter 1: Foundations of Six Sigma Management 3 Chapter 2: Six Sigma Roles, Responsibilities, and Terminology 31 Chapter 3: Macro Model of Six Sigma Management (Dashboards) 49 Part II: The Design for Six Sigma (DFSS) Model 75 Chapter 4: Define Phase 77 Chapter 5: Measure Phase 107 Chapter 6: Analyze Phase 157 Chapter 7: Design Phase 207 Chapter 8: Verify/Validate Phase 249 Part III: Design for Six Sigma Tools and Methods 283 Chapter 9: Basics of Statistical Studies 285 Chapter 10: Design of Experiments 297 Chapter 11: Multiple Regression 351 Chapter 12: Additional Tools and Methods 393 Chapter 13: Discrete Event Simulation Models 417 Chapter 14: Articulating the Voice of the Stakeholder 457 Chapter 15: Enhancing Creativity to Develop Alternative Designs 509 Chapter 16: Professional Interpersonal Behavior Skills, Team Behavior Skills, and Six Sigma Management 531 Part IV: Design for Six Sigma Case Study 561 Chapter 17: Six Sigma DMADV Case Study 563 Part V: Design for Six Sigma Certification 631 Chapter 18: DFSS Champion and Green Belt Certification at the University of Miami 633 Appendix A: Summation Notation 663 Appendix B: Statistical Tables 667 Appendix C: Documentation of Data Files 681 Index 683

Product Details

  • publication date: 05/06/2006
  • ISBN13: 9780137064458
  • Format: Paperback
  • Number Of Pages: 720
  • ID: 9780137064458
  • weight: 1311
  • ISBN10: 0137064454

Delivery Information

  • Saver Delivery: Yes
  • 1st Class Delivery: Yes
  • Courier Delivery: Yes
  • Store Delivery: Yes

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