Designing the Best Call Center for Your Business: (2nd edition)
By
Brendan Read (Author)
Paperback
Available / dispatched within 1 - 2 weeks
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Description
Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f
About the Author
Brendan B. Read is a business editor, writer and consultant who writes about site selection, real estate, facilities, staffing, training, outsourcing and home working. Brendan served for many years as services editor of Call Center magazine. A frequent speaker at at industry conferences, he is the author of Home Workplace and co-author of The Complete Guide to Customer Support .
More Details
- Contributor: Brendan Read
- Imprint: CMP Books
- ISBN13: 9781578203130
- Number of Pages: 300
- Packaged Dimensions: 152x229mm
- Packaged Weight: 710
- Format: Paperback
- Publisher: Taylor & Francis Ltd
- Release Date: 2005-01-02
- Binding: Paperback / softback
- Biography: Brendan B. Read is a business editor, writer and consultant who writes about site selection, real estate, facilities, staffing, training, outsourcing and home working. Brendan served for many years as services editor of Call Center magazine. A frequent speaker at at industry conferences, he is the author of Home Workplace and co-author of The Complete Guide to Customer Support .
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