About the Author
Alan W. Brown is Professor of Entrepreneurship and Innovation in the Surrey Business School at the University of Surrey, UK. Alan has worked in many strategic roles in the software industry in Europe and the United States, including Chief Technology Officer for IBM Rational in Europe, VP of Research at Sterling Software, and senior technical staff member at the Software Engineering Institute (SEI) at Carnegie Mellon University. Over the past 20 years Alan has worked on several government activities in the UK, EU, and USA to provide guidance on policy and practices in software delivery. He has published more than seventy papers, and authored and edited numerous books. Jerry Fishenden has over 25 years' experience of technology leadership, most recently as interim deputy Chief Technology Officer (CTO) for the UK government. He provides independent guidance and expertise to various organisations, from start-ups to big business, and is a frequent keynote speaker and writer on technology. Jerry has previously been CTO for Microsoft UK, the City of London financial regulator, the UK Parliament and the National Health Service. He is a Senior Research Fellow at Bath Spa University and a former Visiting Senior Fellow at the London School of Economics. Jerry was the Specialist Advisor to the House of Commons for their ground-breaking inquiry into government IT. The former Senior Policy Advisor to the UK Prime Minister credits Jerry as a key influence on the current government programme of technology modernisation and reform. Mark Thompson has 22 years' experience in public sector ICT. He is Senior Lecturer in Information Systems at Cambridge Judge Business School, Strategy Director at Methods Group, specialists in digitally-enabled public services, Board Member of Digital Leaders, panel member of CBI C21 Public Services Group, and recent Board Member of Intellect/Tech UK. He has published in several top-tier IS and organisation journals including Organization Science, Academy of Management Review, Journal of Management Studies, Organization, Information and Organization, and Information Technology for Development, and is a reviewer for over 16 journals. Mark is acknowledged as one of the architects of government's shift towards Open systems, and is a frequent contributor to columns and/or chair of panels and conferences on Digital public services.