E-Government 2001 provides in-depth case studies of the "state" of e-government today. The book chronicles the "early days" of e-government and presents a collective snapshot in time as to where governments-at the federal, state, and local levels-are today as they continue their march toward e-government. Case studies include analysis of the use of auction models by government, privacy strategies for e-government, e-commerce applications in government, the use of the Internet to deliver government services, and a study of how state employment agencies are using technology to provide improved service.
Mark A. Abramson is executive director of The PricewaterhouseCoopers Endowment for The Business of Government. Prior to joining the Endowment, he was chairman of Leadership Inc. Mr. Abramson served as the first president of the Council for Excellence in Government. He also served in the Office of the Assistant Secretary for Planning and Evaluation in the U.S. Department of Health and Human Services. Grady E. Means is managing partner of the Washington Consulting Practice of PricewaterhouseCoopers. Mr. Means leads an organization that delivers complete solutions to help federal, state, and local governments succeed in today's Internet-enabled world. He served in the White House as assistant to Vice President Nelson Rockefeller for domestic policy development and at the U.S. Department of Health, Education and Welfare, where he was staff economist in the Office of the Secretary.
Chapter 1 The Challenge of E-Government: Initial Lessons Learned from the "Early Days" Chapter 2 The Use of the Internet in Government Service Delivery Chapter 3 Commerce Comes to Government on the Desktop: E-Commerce Applications in the Public Sector Chapter 4 The Auction Model: How the Public Sector Can Leverage the Power of E-Commerce through Dynamic Pricing Chapter 5 Privacy Strategies for Electronic Government Chapter 6 Supercharging the Employment Agency: An Investigation of the Use of Information and Communication Technology to Improve the Service of State Employment Agencies