Provides in-depth case studies of the "state" of e-government today. The book chronicles the "early days" of e-government and presents a collective snapshot in time as to where governments - at the federal, state, and local levels - are today as they continue their march toward e-government. Editors Abramson and Morin present a comprehensive "progress report" on e-government before a distinguished list of contributors discuss such varied topics as the quality of federal websites, technology and innovation in the State Department, online voting, and public-sector information security. Through grants for research and forums, The IBM Endowment for The Business of Government stimulates research and facilitates discussion on new approaches to improving the effectiveness of government at the federal, state, local, and international levels.
Mark A. Abramson is executive director of The IBMEndowment for The Business of Government. Prior to joining the Endowment, he was chairman of Leadership Inc. Mr. Abramson served as the first president of the Council for Excellence in Government. He also served in the Office of the Assistant Secretary for Planning and Evaluation in the U.S. Department of Health and Human Services. Therese L. Morin is responsible for leading the IBM Information Technology Solutions practice area within the Public Sector group. In that capacity she leads over 600 IT professionals. Her current teaching and research focuses on e-government, e-business, and e-service, with a particular focus on understanding and using technologies such as the Internet and wireless/mobile channels for government processes and services.
Part 1 The E-Government Challenge Chapter 2 E-Government : A Progress Report Part 3 Government on the Web Chapter 4 The State of Federal Websites: The Pursuit of Excellence Chapter 5 Enhancing E-Service Delivery in State Government Chapter 6 Federal Intranet Work Sites: An Interim Assessment Part 7 E-Government in Action Chapter 8 Leveraging Technology in the Service of Diplomacy: Innovation in the Department of State Chapter 9 State Government E-Procurement in the Information Age: Issues, Practices, and Trends Chapter 10 Internet Voting: Bringing Elections to the Desktop Part 11 Challenges Facing E-Government Chapter 12 Financing and Pricing E-Service Chapter 13 Public-Sector Information Security: A Call to Action for Public-Sector CIOs Chapter 14 Preparing for Wireless and Mobile Technologies in Government